Genuine Customer Feedback

Read the Latest Feedback we Received From Our Clients

Backyard Travel

A company's services are best described by genuine unfiltered client feedback.

Reviews for Backyard Travel Tours have been compiled from genuine customer feedback in partnership with leading review service, Feefo. A closed invitation only platform, we guarantee every single review is matched to a genuine customer who has travelled with us.

We currently have 478 Client Reviews, of which 96% had a good or great time with us, and we hope you will be next!

Date Score Customer Comment

Service rating : Backyard Travel's customer service is excellent, we changed our itinerary a few times and this was accommodated without question and expediently. The self guide app includes the complete itinery along with recommended places to eat and attractions nearby we found really helpful. The...

Excellent from start to finish!

Excellent, thorough, with follow-up and every detail taken care of, as arranged

Our one week tour if Vietnam was another fantastic vacation by Backyard travel. The selected guides were well matched for our family with young children. Our children loved the mix of activities and the choice of hotels. So many unforgettable experiences in such a short time!

Just perfect

I spend a great time. Visit was perfect. The guide showed me a lot of things with many explanations.

Service rating : très bon service très bien organisé
Product : bon rapport qualité prix.

Fantastic

Service rating : Working with Joy was a pleasure. She was very patient in helping me put together a 5 week journey through Thailand, Laos and.Myanmar. Everything was very relaxed but ran like clockwork. This is a fantastic company. I would recommend them 100%
Product : Great value. Couldn’t have...

Excellent in all dimensions.

Service rating : Excellent and timely service before the trip. Top-class, well-informed, courteous service during the trip.
Product : Great service in planning and value.

Very good service, Very effective and that is of paramount importance!

Service rating : Corresponding with them was really smooth, They replied immediately, took into account any request and fulfilled them all.
The guides were all good, although some could have been better, more informative. I had already experience with them. Last year I had to cancel my travel the day...

Service rating : Everthing was meticulously organized. Not a single surprise. Highly professional
very trustworthy
Product : highly professional service
Not a single mistake
astounding experience specially in myanmar

Another good experience with Backyard Travel

Service rating : though not cheap, excellent friendly service, good area knowledge and local presence choosing reliable local operators! Thank you!!!
Product : Everything perfect except the problem with money exchange - we were not advised that USD issuead after 2006 or 2003 can be changed in...

Balloons over Bagan

Service rating : Responsive to messages and about to cater to customer requirements
Product : Quick response and friendly

Fabrice Barbin was excellent on communication and responsiveness. The guides were excellent and all the hosts who met us were there as planned...no hic-ups. Thank you. The only concern, were we felt the itinerary was not unique and something we couldn't have done ourselves or with another agency. We...

Service rating : All of the guides were knowledgable and went out of their way to help us experience both what we wanted to experience but also the local flavor.
Product : I've never been on a tour like this so I'm not sure what it should cost. I'm still happy that I went through Backyard travel....

A fun and exciting trip in Myanmar made easy with Backyard Travel

Service rating : We had a wonderful holiday, and Backyard Travel did a great job both of helping us plan it, and looking after us while we were there. They were unfailingly kind and helpful, and were very flexible and accommodating whenever we wanted to make minor changes to the daily plans, either adding...

Unforgettable honeymoon!

Our honeymoon experience traveling through beautiful Vietnam was unforgettable - and I couldn't recommend Backyard Travel highly enough. All logistics were planned perfectly so all we had to do was show up and everything was taken care of. The tour guides were personable, knowledgeable and flexible to...

I have been numerous ocassions in the region and i have to say it was a great service and Mr Wai lin from Myanmar its a very professional individual that help us to manage our trip across 3 countries in South East Asia.

Service rating : Competent guides, high standards. A bit pricy, but if something goes wrong they really make an effort to fix it.
Product : Competent, smart and friendly guide and driver and high standards, who showed us around in a relaxed and flexible manner. Also they were really flexible and...

Service rating : All of our tour guides were friendly, professional and knowledgable. Our Vietnam vacation was the best family vacation we have ever had.
Product : We loved all of the individual tour activities and the food was amazing! Such a memorable family vacation!

Great planning ahead and the world's best guide in Cambodia!

Service rating : There has been an awesome communication before our travel and the agent really put an individual trip for our liking together.
In Cambodia we had the best guide and driver one could imagine, his English was really good and on top of him being very knowledgeable, he would guide us...

Familia mexicana

Somos una familia mexicana que contratamos a esta excelente agencia para que nos enseñara lo mas importante de Cambodia, Thailandia y Vietnam. Nos dieron un excelente servicio y una excelente selección de itinerario. Estamos muy agradecidos por todas y cada una de sus atenciones, los guías, los...

A Beautiful Bespoke Holiday for the family in Thailand with Backyard Travel

Service rating : We had the best holiday ever and it will always be a ‘special memory’ for us for the rest of our lives.
Thank you for giving us Bo in Bangkok.. He was/is a superb guide and always wanted to please us in everything. He went ‘over and beyond’ his ‘guiding duties’ in helping my...

vacanza hussle free

Service rating : molto professionali e precisi
attenti al cliente
abbiamo apprezzato l'organizzazione privata degli spostamenti e le guide
guide competenti e cordiali
Product : molto professionali e guide preparate e cordiali

Seamless service from airport pick up to drop off, with all in between

Seamless service. Great guides & tours. I especially liked going to local markets & lunch made by the local tribe at Doi Inthanon. I also like the philosophy of giving back and social responsibility that they have with their tours like the elephant sanctuary that provides a safe place for the animals.

Con gusto enviaré copia de mi crónica de viaje una vez que la concluya

Service rating : Una agencia de viajes profesional, cumple puntualmente lo que ofrece y siempre dispuesta a resolver las demandas de sus clientes. En lo particular el viaje organizado para nosotros a Tailandia, Myanmar y Vietnam, resultó altamente satisfactorio. Guías profesionales en español, magnifico...

Great but not flawless travel planner

Service rating : I had a wonderful time on my trip! Some thoughts:

Bangkok
Longtail boat ride was a highlight! Chinatown was okay. I think better lunch options would have helped. I wasn't very impressed with the Chinatown lunch options.

Ayutthaya
We really enjoyed...

Backyard Travel created an amazing itinerary - everything went so smoothly, we loved all the chosen hotels, the rich cultural experience visiting the amazing pagodas and temples in Yangon and Bagan, learning about Myanmar’s history, visiting local villages and markets and tasting the Burmese cuisine.

Backyard put together an amazing trip for us at a moment's notice.

Backyard put together an amazing trip for us on a moment's notice. The trip they arranged met all of our expectations and then some: Great hotels, great sights, great cruise, great guides.

My second trip with BACKYARD but definitely not the last !

Service rating : Joy my travel consultant went out her way to satisfy all our requests. Nothing was never impossible.
Product : Shame that there are high credit card fees involved if paying this way.
Bank transfer is always more time consuming.

Deceptive and misleading tour.

Service rating : Don’t lie about the mausoleum and then have your tour guide try to talk us out of it. Wasted one whole house of my tour. Waste of money.
Product : See above for feedback on tour

Service rating : indywidualne podejście, usługa dostosowana do potrzeb i oczekiwań, szybka reakcja na zmiany i stały kontakt ze sprzedawca:)
Product : Elastyczność w adresowaniu potrzeb Klienta i dostosowywanie oferty do aktualnych potrzeb, wymagań i możliwości klienta. Przewodnik z duża wiedza i...

it was a great trip

Service rating : yes we thought the trip was good, accommodation great also. outings seemed well organised - we were a bit disappointed with the guide we had as he did not provide much local information however the other guides on Komodo & Rinca islands & also the forest/lake village guide in day 4 were...

Service rating : Backyard organised a 7 day tour of North Vietnam. All the guides we had were really good and always very punctual. When we changed our plans slightly this was accommodated by Backyard.
Product : Fascinating country and culture.

An excellent tour with excellent service!

Service rating : The guides were great and the service excellent. We saw so much that we would not have been able to see on our own. In addition, the planning was so much more flexible than that of other big-name tour operators who only seemed to want our money without considering our wishes. I would...

Bangkok with BackyardTravel

Service rating : The guide was outstanding! Very knowledgeable gentleman
Product : Really great value for what we had seen in Thailand

Amazing Vietnam Experience

Service rating : Backyard Travel did an amazing job assisting with the planning of our August 2018 Vietnam Trip. We just arrived back to NYC from our incredible tour of Vietnam and saying that we had an wonderful experience does not even measure up. I credit our travel agent, Tam at Backyard Travel...

Novie Olivia Created a Wonderful Itinerary for Us

Service rating : Novi Olivia was thorough and helpful as we communicated back and forth via email over many months. This was a personalized very specific travel itinerary that demanded details dependent upon her experience to make it possible. On paper the itinerary was exactly what we wanted. As it...

Very happy

All details were taken care of. The guides and drivers were fantastic. A well put together tour - thank you.

A Great Trip, Ill be back.

Service rating : Guides and were excellent, helpful, well informed,flexible and a pleasure.
One thing I was disappointed in was my last day, I was free in Yangon. I could have gone to another place and then leave directly from the airport to return home.
l met a person who was in Myanmar for...

Amazing family vacation to Japan

Service rating : Our trip to Japan was our fourth with Backyard Travel and we have not been disappointed. Every trip has been carefully planned and individually crafted for our family. Tour guides have been great and allow us to focus on our family enjoyment of the tours. Backyard travel stays...

Great experience

I was very pleased by the service from BT and the expert knowledge of our travel specialist. The trip was memorable. Suggestions by Fabrice were spot on. A quick interview, finding out our interests. Hotels, Transport, activities were great! Le service personnalisé en francais est un plus.

Service rating : Prompt and attentive service.
Product : Itinerary was well-curated. Pace was just right to enjoy the city while being able to relax and enjoy the hotel.

Great tour!

Service rating : Would definitely recommend and buy again. Booking was quick and easy, payment was easy and the tour was wonderful.
Product : Tour was insightful and paced just right. We learned a lot and really felt like we saw a good amount of Bagan.

Great experience, yet again

Service rating : Everything very well organised as usual. Great hotels, tour guides and drivers
Product : Everything perfect as always

Tailor made trip to Japan

Service rating : Muy buen servicio / A real good service
Product : Un poco cara por ser agosto / a bit expensive due to August period

Loved going to Japan for our honeymoon!

Service rating : I used backyard travel to plan my and my new husbands honeymoon to Japan! Our travel agent was Matthias and I thought he did a wonderful job. He listened and helped tailor our trip to what we would like including destinations, tours, and dates of travel and made it personalized for us....

Los volvería a contratar

Excelente servicio y solución pronta ante inconformidades o eventualidades

Bellissima incursione nel mondo birmano.

Service rating : Ottima conoscenza del territorio , organizzazione ineccepibile, guida parlante italiano che ci ha fatto.... Innamorare di lui e del .... Myanmar!
Product : Acquisto facile, chiaro e veloce

Highly recommended

Service rating : Our Myanmar trip with Backyard Travel was just perfect! Great guides, perfect accommodation and very good value!
Product : Perfect valiue for the money we payed.

Ottima agenzia

Agenzia ottima, con professionalità ci hanno organizzato un magnifico tour. Ci hanno accompagnato guide locali competenti che ci hanno fatto amare il Myanmar!!

Exceptional!

Service rating : Exceptional service, both during booking and during tour. The guides are really good, realized my necessities and preferences without having to tell them. Very helpful and friendly. E-mail contact for booking was very quick and easy to deal with.
Product : Fantastic tour, lovely...

poche le cose positive

non molto comprensibile la politica di esigere tutto il pagamento prima dell'inizio del servizio. Il cliente deve fidarsi ciecamente del servicer, mentre sarebbe normale che si paghi una acconto alla conferma e il saldo all'effettivo inizio del tour.
La guida di Luang Prabang non aveva letto il programma di...

Excellent proposal, local guides with experience, perfect timing, inspiring sites away from the crowd

Glad I was in their backyard!

Service rating : Fabrice worked hard from the start to give us a comprehensive trip within our budget. We had some inclusions on our trip we knew we wanted but other than that we needed good ideas. The team and guides were responsive, flexible, professional and courteous. The perfect combination....

Veltilrettelagt rejse til det nordlige Japan

Service rating : Jeg ville helt sikkert bruge dem igen, hvis jeg skal til Asien.
Personlig kontakt og individuel sammensætning af rejse - alt er muligt. Meget pålidelige og dygtige.
Product : Se forrige side, som indeholder det samme

Brilliant company

Service rating : Backyard Travel were brilliant!
We were a little apprehensive before booking as it wasn’t a ‘mainstream’ travel company, but our holiday in China was fantastic.
Our organiser, Joy, was lovely to deal with and we got the impression that no request or query was too much...

Fantatic trip from start to finish

Service rating : I would definatly use them again, they were professional and helpful and patient. Yetik was wonderful and I cant thank her enough.
Product : I thought I got value for money.

Great guide, good itinerary but not enough time and expensive

In the planning of my trip I got a lot of good ideas from Backyard travel. And they did a lot of work in trying to tailor a schedule to my needs.

But I found the the prices to be high compared to the general prices in Bangkok. As an example the taxi/transport to and from the airport was...

Consider carefully what is offered and the overall cost.

Service rating : For what we received we were very disappointed with the cost. Yes, we visited what was listed but there were hiccups. Like, having to ask why we did not go to Plain of Jars 3 and then a hastily bit of organisation to actually go there later that afternoon. The reason - guide thought...

Perfekt organisiert

Service rating : Jederzeit wieder - es lief alles genau so, wie im Programm vereinbart. Bei allen transfers stand jemand bereit, um uns abzuholen. Viele kleine Geschenke und Details durch die freundlichen guides waren immer wieder Höhepunkte und haben uns die besuchten Orte näher gebracht. Das...

Un viaje inolvidable.

Service rating : La atención de los agentes en la preparación de nuestro viaje, el itinerario, los guías y la aplicación fue excelente.
Product : Mi viaje en Japón fue increíble, aprender de la cultura, probar distintos tipos de comida, la gente muy amable...

Indonesia’s double face

Service rating : The experience on Java was good (4 stars) but on Flores it was poor (1 star). On Java we have appreciated hotels, places and tour guide. It was a very nice holiday but on Flores (Labuan Bajo) our hotel (Sylvia Resort) was dirty with bathroom in open area, stained towels, poor...

Fantastic holiday

Backyard Travel was wonderful to work with. Our guides and drivers were fantastic throughout Thailand, Laos and Cambodia. We really enjoyed the personal service we received. The included food was amazing and always prepared to our dietary needs. We especially enjoyed the hotel in Luang Prabang. Our...

It was an extraordinary experience, we really enjoyed it.

Service rating : Everything in our trip to Japan was fantastic, the culture, the people, the places, the food, etc. Regarding the organization of the trip from Backyard travel, we could say that everything was excellent, the itinerary, hotels, guides, transportation, etc. It is clear that their work...

A company I can trust, Excellent Customer Service

Service rating : I have been talking about Backyard Travel since I went back to work last Sunday, July 15. Mr. Fabrice made our 50th wedding anniversary vacation one that we will always remember and treasure. Our children and grandchildren could not stop thanking us. All of our tour guides were very...

Organisation great.

Guide and driver friendly, helpful, informative.

Service rating : We loved planning our trip through Backard Travel. I was surprised by the effieciency of communication troughh email, the quick responses, attention to detail and taking my requests seriously. I appreciated suggestions as it was our first time to Japan. Matthias was courteaous at all...

Great trip to Vietnam!

They organized an amazing tour of Vietnam for us. We were two people and the tour was tailored to exactly what we wanted to see. We saw parts of Vietnam that we never would have found left to our own devices. Every detail was planned out and the hotels were excellent.

Wonderful guides, smooth travel execution.

Everything went smoothly according to plan, and all the guides were extremely friendly and helpful.

Service rating : I have used Backyard travel twice. They are very responsive, professional, reliable and just so easy and great to work with. I want them to expand their network so i can use them anywhere else in the world.
Product : Trustworthy, professionalism, responsiveness. They deliver what...

We would highly recommend Backyard Travel!

We found Backyard Travel via a Google search and took a chance. This turned out to be a wonderful decision. Our personal agent did everything she could to meet all our expectations. We changed several things along the way and we were quickly accommodated. All three guides were amazing, so very...

Thoroughly pleasant and recomendable experience

From the word go,I found their agent (fabrice) very obliging; replying immediately to all my concerns via email and also offered to chat via skypes to better understand our requirements in the planning of our trip .I was concerned about my wife who uses a crutch. Being a small group of 3 seniors (my...

Service rating : ottima organizzazione guide molto preparate e precise .hotels confortevoli
Product : corrispondente a quanto pianificato

Professional, Friendly, Reliable, Perfect!!

Service rating : We found Backyard Travel on line so it was a leap of faith to approach them to organise a short self guided trip in Japan. From the start Eleni responded to my emails quickly and listened to what we wanted. She was flexible and nothing was too much trouble.
Having the self guide...

Generally good

Service rating : Generally things went well. We were told our documents would be waiting for us at our hotel. Someone forgot to send them, so we had to chase them. Overall though very pleased
Product : Loved our trip to Kyoto. Really excellent guide

Buena experencia

Buena organización
Excelente trabajo de Nhong y del Guia

Exceptional tour, exceptionally organized

Fabrice at Backyard Travel was a pleasure to work with, patiently tailoring a tour for us over several months. His recommendations were outstanding! The printed material, the app guide, the organization of the train and bus tickets, and the private guides were all first rate! The tour exceeded our...

Service rating : Unser Berater vor Ort in Tokio, Matthias Pellan, hat uns hervorragend betreut und war immer für uns da. Gerne immer wieder!
Product : Wir haben das Gefühl ein gutes Preis-Leistungsverhältnis bekommen zu haben.

Great Experience in Myanamar

Service rating : I used Backyard Travel for guide service in Bagan and Mandalay. The guide in Bagan was fantastic, showing me a lot of places I ask to see while also discussing the history of the area and the pagodas. The guide in Mandalay was similar and was willing to offer suggestions and work with my...

Service rating : I want to strong recommend Backyard Travel and certainly we will try another experiences with them.
Product : Very nice and well organized excursion!

A dream vacation in Asia come true...just extraordinary !

Service rating : I received an extraordinary service from Joy Vienravee (my travel specialist). She was very involved and hence understood perfectly all my travel needs and preferences. My one month journey was perfectly planned by her, with fantastic Spanish speaking guides in every country and no...

Experience authentic Myanmar.

Service rating : Tour was well thought out and gave us the true Myanmar experience we were looking for instead of only typical tourist spots.
Product : Overall a great experience that we will remember for a lifetime. The guides were amazing and really knowledgeable. Some of the itinerary was too...

Temples, waterfalls and caves at Luang Prabang

Kai was a fantastic guide, with a great personality and lots of knowledge. The tour was well organised, and we were very well looked after throughout our stay. Kai went out of his way to make sure we had the best experience in Luang Prabang. The trip was tailored to our preferences, we traveled in...

Great team to see Bangkok with

The staff was great from planning our trip to working with us during our brief visit. The day tour of Bangkok as a local was perfect for getting a feel of the city and our guide was very knowledgeable and kept us on track yet allowed time to enjoy the city.

Amazing trip to Japan

Service rating : Our trip was amazing! Eleni did an excellent job of coordinating things with us, booking our trains and hotels and ensuring we had everything we needed. We thoroughly enjoyed are trip and would book again with Backyard Travel.
Product : Eleni did a great job making suggestions on...

Great team to work with.

Service rating : The staff was great from planning our trip to working with us during our brief visit. The day tour of Bangkok as a local was perfect for getting a feel of the city and our guide was very knowledgeable and kept us on track yet allowed time to enjoy the city.
Product : Good...

Perfect Honeymoon in Japan

Service rating : Backyard Travel created the perfect trip for our honeymoon. We absolutely loved Japan, and the trip was really enhanced by the personal tour guides provided by the agency. If you are going to Japan, work with Fabrice to set it all up, and ask for Keiko-san to take you around Tokyo...

Perfekt

Service rating : The guide and the driver came to our hotel on time. We learnt a lot from them, including the history & the culture etc.Although the trip to Kong Lor cave is a long journey, it is comfortable within the car with air-conditioned, drinking water supply and our funny & joyful guide.

Service rating : This was the second time using Backyard Travel. Our time was a great experience. The only reason why I have 4 stars is there was a discrepancy on the itenerary from what was given to me personally by our guide and what was given to us by the hotel. The time was off by 30 min and I...

ALMOST PERFECT

Service rating : Most of guides were really good, only one of them not so good, but the timing and service were as promised.
My only regret is that in our tour to kakku they didn’t make any reimbursement of the tour we didn’t take instead of the Kakku tour and we had to pay full fare. But in...

Service rating : Service was excellent. Worked with us to develop trip we wanted. Hotels appeared to be best available and everything was delivered as stated and on time.
Product : Laos is a beautiful country trying to catch up to 21 st century. I think it will change a lot in next few years. ...

Loved the service, will use again

Service rating : My sister and I recently traveled with backyard travel to Japan, and I must say everything went perfectly. They had planned every little detail, and they adapt to your budget. The guides were polite with very good English and they knew their subject. They answered every question about...

No single problem in the itinerary

Reliable and good advices.

Great company to use for your Asia travel.

Service rating : My husband and I have used Backyard Travel twice and they have done a fabulous job.
Product : Great job helping us plan a trip for a small group. Recommend using for all your Asia travel

Great experiences

We were really pleased with choice of hotels and guides in Thailand and Laos. We were somewhat disappointed by hotel and guide in Cambodia. Hotel was a bit commercial and the gudie's English was quite hard to understand although he was clearly knowledgeable.

Amazing Asia

Our tour was well planned and got us to all the highlights over a two month period visiting Thailand, Laos, Vietnam, Cambodia, Myanmar, Indonesia. By and large pacing was good, drivers good, guides a bit inconsistent but always lovely and committed to their individual countries and to showing us what was...

Best Travel Experience So Far

They say that is the land of the million elephants, we say it could be the land of a million experiences.
We would like to thank Hom for the amazing program in Laos that she helped us complete and the best guide ever, Bounta! In some problems that occured,such as luggage lost and bad weather, Hom...

Laos is Wow

Service rating : Hom Inthanousone was our travel consultant and all correspondance she was responsive and accurate. Backyard Travel worked seamlessly with the local guides on the ground to deliver a top quality tour. Our tour guide Pat, from Luang Prabang, who escorted us as well to Vientiane, was...

Extraordinary Experience

Service rating : We used Backyard Travel to arrange our 12-day private tour of Cambodia, in Dec 2017. Sitha Voir was our travel coordinator and she was responsive and accurate in all of her correspondence and arrangements. We traveled from Phnom Penh, to Oudong, to Battambang, to Siem Reap, even...

Service rating : We had a great time. Travel agent was organized and helpful when we had to make some last minute changes. The guides were knowledgable and pleasant as well.
Product : Everything went extremely smoothly throughout our stay.

We hebben een fantastische reis had in Thailand.
We zouden zeker nog reizen met Backyard Travel.

Inolvidable

Service rating : Su servicio ha sido excelente. Nos facilitó extraordinariamente nuestro viaje sin que perdiéramos independencia a la hora de decidir rutas y lugares a ver. Sus guías son fabulosas. Un valor añadido a ir solamente por tu cuenta. Es como ir con una amiga local. Totalmente recomendable para...

A wonderful amazing 3 day journey

Perfect organized. I travelled alone just with a driver and a guide and it was great. The guide told me a lot about the Tempels and the area but he also gave me perfect ideas for very special pictures. And whenever I want to make a stop or rest for a while it was possible. Even the planing of my 3days...

Wonderful service from Fabrice Barbin of Backyard Travel

Our travel planner for Japan, Fabrice Barbin was excellent in terms of knowledge and efficiency, not to mention patient with a difficult and demanding client like myself. He was always accommodating and eager to help me get the most out of our private tour. The guides were wonderful, and the drivers...

Most Amazing Trip

I recommend Backyard Travel 100% The guides were amazing, we felt a connection with each one of them so every time we left a place we felt we left a friend behind. Would definetely only use Backyard Travel for any other trip in Asia. Best experience I have had, and loved how easy they made everything...

My choice for customised vacations in Asia

Service rating : I have used Backyard travel for several family holidays to asian region countries. Service is always prompt and helpful, with lovely suggestions for unique experiences tailored to my specific requirements. The tour guides / drivers arranged are typically friendly and reliable each trip....

Good service but price seems a bit steep

Service rating : Hotel Selection is good. But wish they could breakdown their prices and be more transparent. Do not really know how much I am paying for each component. Also, when you give them a budget to work on, it is only for transport and hotel and maybe guide. Entry tickets to most of the...

Fantastically personalized service!

Service rating : Aey really listened to what what kind of people we were and what we were looking for in a trip, and built a customized travel plan just for us, with all of the logistics and details organized and taken care of. She was very quick to reply: We went back and forth a couple times, further...

Excellent and quick service

Matthias gave us excellent service. With a very short advance I contacted him for assistance regarding my arrival to Japan. He arranged everything quickly and professionally and advised us even about accomodation.
Great service!

Well organized.... okay experience.

Service rating : The service by backyard travel was excellent and well prepared. The overall tour was repetitive and boring for content, but this is more personal experience. Well organized.
Product : Not worth the cost; but due to the content of the trip, not the organization or guides. Guides...

Service rating : Good job communicating with us, and listening to what we wanted. Everything they set up worked as it should have
Product : wonderful trip, would recommend this company to everyone. They did a good job taking our suggestions, giving feedback, and working with us.

They did a great job building our vacation to our requests and desires. The guides were efficient, helpful and memorable.

A total excellent experience.

Service rating : The organization by email was perfect. I didn't need to phone. The politeness of the agent who wrote was extreme.
A total excellent experience.
Product : I only bought a pan (the pan was made in China!!!). That pan is to prepare a Japanese omelet. I bought postcards.

You were very relaxed and attentive to customers' needs.

Good Job!! Well Done!!!

Both the driver and tour guide are great, they were both professional and on time.

The guide knows the area very very well

Not nearly worth the price.

Honestly, I did not think it was worth nearly what we paid Our tour guide took us to a place that was closed telling us it was the best time of day to see it. Well, we got stopped in the middle by the owner saying it was closed and all the guides should know it opens at 10:30. We were given answers...

Service rating : Hello Tam,
We would like to thank you for the great trip in lovely Vietnam.
We enjoyed from every moment , all the details were planed perfect by you include the guides (especially Yann), the drivers the hotels the cruise,
it was like a dream
So thank you that you...

Excellent experience with local culture immersion

Service rating : Very good planning and very good English speaking guide.
Product : Tought it was going to be more crowded but the travel agency did a great job managing it so we didn´t suffer it

Excellent planning and service

Service rating : An amazing, well planned out trip, with excellent guides and drivers. Every detail was taken care of.
Product : Amazing sights all around the country

Fabulous Travel company who read it right!!!

Service rating : We used Backyard travel on a recent trip to Japan. This was the first time that we have used this company and we found them to be amazing. We loved everything that they arranged for us. The transport arrangements were perfect, the guides were truly amazing and their choice of...

Excellent

Service rating : Excellent service, attention to details and tailor made schedules for your needs. The guides they work with were awesome, knowledgeable and flexible. Loved the experience overall.
Product : Excellent planning, flexible

Excelente servicio, muy recomendable

Service rating : Todas nuestras necesidades fueron atendidas: nuestros intereses, presupuesto, solicitudes especiales. Los guías asignados excelentes. La atención durante todo el proceso cordial y genuinamente interesada en ayudarnos. Hicieron nuestro viaje muy agradable y sencillo.
Product :...

Knowledgeable and Savvy

Service rating : Knowledgeable and Savvy,
Product : Helpful, Knowledgeable, Savvy.

Ottima organizzazione

Service rating : È la terza volta che utilizzo Backyard Travel per i miei viaggi in Asia e ho sempre trovato un'organizzazione eccellente sia in fase di preparazione del viaggio, sia durante il tour.
Product : Tour di West Java completo e accurato come proposta e gestione dei tempi.

Excellent service again -thank you.

Service rating : Excellent service on our second trip with Backyard. Our guides were helpful and informative again, prompt to meet us, and we had a fantastic time in Cambodia and Laos. We recommend Backyard travel to all our friends and look forward to traveling with them again soon.
Product :...

the rustic simplicity in design and the remarkable landscape!

Service rating : Fabrice Barbin facilitated our two week first time visit to Japan, a trip which included Hokkaido. He was a pleasure to deal with, responsive and trust worthy.
Everything went smoothly and one guide, in particular, Ms. M. Endo was outstanding. Although, we mostly traveled from place to...

We , as a family of three (daughter age 14) took a 3 weeks trip in Indonesia. We have visited Central and East Jawa, Bali and Lombok. Stating from Yogyakarta, first and foremost was our guide Yudi. He was one of the highlights of our entire trip. Very knowledgeable, kind and friendly, he acted like a...

Höchst empfehlenswert

Optimale Organisation.
Freundlicher und kompetenter Ansprechpartner in Planungsphase.
Gute Lage und Qualität der Hotels.
Übersichtliche Zusammenstellung der Bahntickets.
Pünktliche und kompetente, freundliche Guides.

Great experience to explore lovely Myanmar with a great travel agent

Service rating : Very well educated guides. Excellent hotel selections. Very good and professional drivers. In 2 years (the summer of 2019) I am planning to visit Vietnam along with Cambodia and Laos. Backyard Travel will be the first travel agency I will contact in order to organize our tailor-made trip.

Extremely well organized and tailor made to fit our needs

Service rating : All extremely well organized and planned to perfection. Third time travelling with Backyard and will do so again.
Product : Easy and clear payment method

Service rating : Personalized attention to details and efficient and attentive customer service
Product : Truly enjoyable programme of visits

Friendly, professional and thoroughly recommended

Service rating : Friendly, professional service - from the moment I was met at the airport to the moment I left, Backyard travel left me feeling everything was totally under control. The guides were friendly and informative, and helped me make the absolute most fo my visit. I'll definitely use them next...

Excellent Luang PraBang Tour

Service rating : Guide assigned for our tour is professional - very knowledgeable on the places of interest we visited. Our tour was well organised and executed with good transportation logistics.
Product : Tour was purely private for two of us.

siamo rimaste molto soddisfatte per la capacità organizzativa

l'agenzia ha dimostrato perfette capacità organizzative ,non c'è stato alcun disguido e abbiamo potuto visitare Bali nel migliore dei modi. Ampia ,comoda e silenziosa la macchina di cui abbiamo usufruito ,ottimo l'autista, bravissima la guida Dila, che è sempre stato disponibile e che ha fatto di tutto per...

Service rating : Good communication prior to trip, updating our itinerary based on our requests,
Product : Trip and everything included was as described. We enjoyed the trip

Summertime in Japan!

I highly recommend Backyard Travel if you're thinking of planning a trip to Japan! Hotel accommodations were fantastic and centrally located making it easy for the members of my party to utilize public transportation. Our guides were very knowledgeable and provided us with a one of a kind experience. I...

Mostly Good

All arrangements were good. The hotel in Matsuyama was great, but the hotel in Himeji was not so nice. The Matsuyama hotel spoiled us as to what the rest of the experience would be like. Next time we'd need to understand hotel ratings more thoroughly, before choosing.

BY did a great job...

Would definitely recommend to anyone!

Service rating : Everything was excellent! The itinerary was planned perfectly, everything was very well organized and the guides were excellent. I would definitely use Backyard Travel again 🙂
Product : The hotels were wonderful, the itinerary was planned perfectly and the guides were excellent!

Service rating : Excellent service. Very responsive and professional.
Product : Everything was excellent.

Would book with these guys again in a heartbeat!

Service rating : Both my mom and I said that if we ever go to Asia again, we will book with Backyard Travel.

I love the combination of guided days and self-guided days. It satisfied my desire for adventure with my mom's desire for, well, guidance. We never got lost, even though we didn't speak...

Alt klappede !!

Service rating : Efter vi havde vurderet en række danske rejsebureauer besluttede vi selv at gå i gang med at bestille og planlægge vores ferie til Indonesien og Singapore. Sammen med Backyard kunne sammensætte præcis den rejse på Java vi ønskede. De var hurtige til at tilpasse, når vi fik nye ideer og...

Everything has been memorable and perfectly-organised

Service rating : Reviewed July 13, 2017
We just returned from our trip in Japan. This has been a very appreciated experience and services received were planned in advance and were significantly valuable.

Hotels were just top and booked upon our criteria of selection. Most of the time...

We had a great trip. Would use BYT again!

Service rating : Planned a GREAT trip.
Lots of hands on activities (would have liked even MORE).
Wonderful hotels.
2 outa 3 guides were SUPERB.
Responsive to my needs/wants in the planning phase.
The warts:
•1 less than stellar guide
•1 hotel that was not as...

A very good operator and value for money

Service rating : Olivia delivered everything that was promised. It was a well thought our program for young adults in that it was interesting and action packed
Product : All hotels were good and authentic. The only disappointment we had was the Ombak on Gili T, as the room was supposedly deluxe,...

Amazing Two Week Tour!

Service rating : Everything about our two weeks in Vietnam was perfectly organized by Backyard Travel! The tours were fantastic and done by very knowledgeable guides! We learned so much about the very beautiful country of Vietnam!
Product : Even though the tour was private, the price was...

Good travel agency / "Bali's Culinary Landscape" tour not recommended

This is a combined review of two Backyard Travel tours in Indonesia:

1) A Javanese Journey: 4 stars
2) Bali's Culinary Landscape: 2 stars

Important to mention, I do recommend using Backyard Travel services. I wish that the details of the tours were more polished. My...

The trip of a lifetime! Well-done Backyard Travel!!

Great hotels, guides, and choice of sights.

Amazing trip Koh Samui and Myanmar

Service rating : I been using Backyard Travel for 4 years now, this time went to Koh Samui and myanmar..... our guide and driver in Myanmar is amazing, knowledgeable, accommodate all things we need... the adventure trip is phenomenal, highly recommended
And not only that, I lost my wallet in Koh samui,...

no futher comment

China

Service rating : Patient, knowledgeable, trustworthy. Well worth the money, highly recommend.
Product : Patient, knowledgeable, highly recommend!

Amazing agents and an even better trip!

Service rating : Fabrice was amazing! He was so patient and knowledgeable about where we traveled, and our trip went off without a hitch! He's the best agent we've had so far and definitely hope to book again!
Product : Every part of the trip and the planning that went into it was seamless and...

Excellent assistance booking the trip and great tour guides!

Excellent Service, Incredible Tours!

Service rating : Our trip was so much better because of them! They were always willing to answer our questions and concerns, no matter what time it was. The tours were incredible, definitely would book them again, or recommend to friends + family.
Product : We absolutely loved all of the tours! It...

Good for groups, but for solo travellers too fixed.

Service rating : I booked an individual tour, but the itinerary, as I found out when I was on location, was the same like all the coach trips get. Fortunately together with the guides we made it then individual.
I really didn't like the fixed lunches. That works for big groups - but me as an individual I...

I will definitely recommend Backyard Travel.

Service rating : The tour was well planned. Our requested places were adhered to. Communication was good and timely during the tour dates. Tour guides that they provided were all organised,on time and most of all they were all patient and accomodating. They even help us in taking photos and advise us...

Excellent, outstanding trip, will be booking more with Backyard.

Service rating : Travelled for a week in Myanmar with friends. All planning with our local Backyard contact, WaiLin, was excellent - he responded to our needs and questions and designed us a wonderful itinerary. During the week, all the guides, drivers and boatmen were helpful, polite and knowledgeable,...

Great job!

Service rating : Well organized from the olanning to the on the ground support.
Product : A great holiday - though a bit pricey.

Great guides good hotels well taken care of during our trip

All guides were on time or early and knowledgeable. Hotels selected were good location, lovely and had good food. Itinerary was well thought out, if not particularly original and adjusted as we desired. from the time we landed to the final airport check in, we were well taken care of Our time included...

Amazing service, itinerary and unforgettable trip to Bali!

Service rating : To start, our traveling agent Olivia was amazing. Very attentive and responsive (despite the time difference with Indonesia) she was able to build the perfect itinerary for our vacation/honeymoon. Our guide - Rupa - was phenomenal!! Very knowledgeable, kind and always ready to...

Great experience, perfect organisation

Service rating : The organisation was impeccable. From the beginning everything was going smooth and well.
All the hotels we stayed, all the dishes we tried, all the places we discovered – everything was really amazing, the company took good care of our comfortable, fascinating and delicious stay in...

Enjoy Japan without worries

Service rating : All the details for our trip were precise and easy to follow with the self guide app. When we had a problem one time it was immediately fixed. The accommodations very good value.
Product : Every detail was arranged for our trip. With the self guide app you are able to travel without...

Great Organisation, Great Guides, Great Destination, finally Great Tour!

Service rating : Everything happened when and as promised. With this being the New Year holiday the guides had some difficulty in regards to restaurants and some sights being open but the worked around it and made a very enjoyable time. Speaking of guides, they were the most informative, attentive,...

Wonderful holiday!

Service rating : Everything was planned out perfectly. The accomodations were great and we had a wonderful holiday. The planned itinerary was customized the way we wanted and we didn't have any issues during our time in Japan
Product : Great holiday. It went off perfectly and was a great value.

Service rating : The service was exceptional - everything was arranged and planned precisely to my request.
Product : Great itinerary, excellent guide and services!

Hoi An and the history of the Champa People not to be missed.

The little boutique hotel you chose in Hoi An was perfect for us.

The town is charming and the model boat shop a wonderful find.

We were just lucky to be there for a lunar night celebration.

Lots of interesting history from our guide.

backyard travel - perfect choice

Service rating : the service was proffesional end excellant. we were accompanied all over before and along the trip.
we had dgood feeling that we are in "good hands" - means think and takes actions to our bebefit and requirements.
Product : i loved the trip and the recommended places by...

Excellent Japan holiday!

Viagem Perfeita

Service rating : Fechamos a viagem com a Backyard Travel pro Japão em Abril de 2017, e foi tudo perfeito! Os hotéis eram ótimos, os funcionários dos hotéis super atenciosos e os guias também. Não tivemos nenhum problema com os transportes, eles organizaram tudo direitinho, todos os trechos. Além disso...

Love the bicycle raid, different and a great way to be out of the crowds, also really good that our guide recommended a different spot on the river that was much less crowded and the market.

I will appreciate a more proactive approach when i was asking for guidance in the booking of the...

Service rating : I would definitely use Backyard Travel again, and I have already recommended them to others.
The guides were friendly, helpful and polite, they were well organized and very knowledgeable. The driders were professional and courteous.
Product : I found Laos to be an interesting...

consigliassimo!

Service rating : I contatti con il nostro referente sono stati ottimi, la sua risposta è stata sempre rapida e durante il viaggio l'organizzazione è stata impeccabile.
Product : Il tour di tre giorni è stato molto interessante e l'organizzazione è stata perfetta. Il nostro driver è stato molto attento...

Service rating : Overall attentive service. Some communication could be improved. We have sent detailed feedback via email, but have yet to receive a response.
Product : Again, overall good arrangements. Some communication could be improved.

Service rating : Backyard Travel helped us plan a great trip. They were very responsive and attentive.
Product : We had a great trip in Myanmar.

Service rating : We loved all the activities and the customization that was provided for us! Each tour guide and experience leader was lovely, informed, sensitive to our kids, and went the extra mile to make sure we were happy. They were amazing.

The only thing that was a little...

Quality organisation, professional drivers, excellent guides and content.

Service rating : From initial contact to final plans received very professional advice. While the duration of our tour was determined by us Backyard Travel really made the most of our time in Cambodia. Duration of stay in each area was just right and tours were excellent, our time was very nicely filled...

Our tour of Cambodia was perfect. Everything we wanted plus more.

The ease of booking was important to us. We knew very little about Cambodia and relied on Backyard Travel to put together our 8 days of travel. The selection of resorts were amazing. Our tour guides in each location were fantastic, friendly and very knowledgeable. Our tour included lots of little...

Personalized, Private, High-Quality service

Service rating : Every one of our Backyard contacts was informed, capable, thoughtful and service oriented. As a result, we had exactly the kind of break we were looking for. It included both outdoor and relaxing activities, plenty of free time and just enough tourism to satisfy our own taste. It did...

When you need to find your way

Service rating : We had a reliable and thoughtful driver to meet us and take us around Yangon. We knew pretty much where we wanted to go and he made it happen. Of course plan to use Backyard again for services like this, and more.
Product : Just fine. Yangon is a large and dense city, and we...

Thank you very much for everything.. All was very good and very well design...

Thank you very much for everything..
All was very good and very well designed. May's assistance was wonderful in all times.
Only I would like to make 2 comments in order to let you organise the future trips in a perfect way:
- We were ready to accept an extra cost for a better room in...

Good interaction with to prepare the trip and to modify the program with go...

Service rating : Good interaction with to prepare the trip and to modify the program with good services during the travel. Good equation between quality and price.
Product : We were accompanied during by 5 different guide. 2 were very good (professionally and human) 1 was very professional 1 was...

Excellent service by Backyard Travel

Service rating : Just excellent
Product : Excellent holiday - enjoyed everywhere we stayed

Bespoke tours for travellers seeking to understand local culture

Service rating : As it was my first visit to Myanmar and I had only a few days, I wanted a customised experience rather than the usual package tour. Backyard Travel responded to my queries, took note of my interest and put together a fantastic itinerary. None of this endless visits to temples or...

An amazing food sensation trip through Myanmar. The guides and drivers we h...

An amazing food sensation trip through Myanmar. The guides and drivers we had were incredibly knowledgeable and so thoughtful, even buying us some of the ingredients from our cooking classes that we thought might be hard to source in Australia, and other thoughtful mementos to remember them by. The...

Good experience with Backyard Travel company

Service rating : Good experience with Backyard Travel
Product : Loved our trip to Myanmar and Backyard travel made sure things ran smoothly

Excellent service by Backyard Travel

Service rating : We were able to book a holiday to suit our needs with very little notice.
Product : Very accommodating to our requests. Fast response time to emails & a fair price.

Recomendo 100%

Service rating : A organização da viagem foi perfeita, tudo correu exatamente de acordo com o prometido, e adicionalmente a equipe da Backyard Travel teve flexibilidade para acomodar alterações e para nos dar todo o suporte durante a viagem quando meu marido teve um problema de saúde. Recomendo...

Ver good service by Keo before the trip. The trip in Laos was as Descartes....

Ver good service by Keo before the trip. The trip in Laos was as Descartes. Excellent hotels, friendly guides, and good cars.

Excellent service by Backyard Travel

Service rating : The trip was exactly what we asked for.
Product : We first used Backyard Travel a few years ago, and will continue to travel with them during our Asia excursions.

Excellent service by Backyard Travel

Service rating : We had a lovely holiday and saw wonderful sights
Product : We loved our holiday and when our original plans had to be changed after our visa to visit a certain area was cancelled you looked after us very well with an alternative plan. Thank you.
Your guides were good and...

Memorable trip with Backyard

Service rating : My wife and I visited Laos, Cambodia and Vietnam for the first time with Backyard Travel. Backyard did not disappoint!! We had a wonderful trip, where every detail of every day was handled from airport to airport. The guides were friendly, helpful, knowledgable and the drivers were...

Quite and off the beaten track in Myanmar

Service rating : Very nice trip in Myanmar's backyard ...in Mrauk U.
Product : Well organised trip and logistics with Backyard Travel...all along good and competent guides

would recommend my friends to take your tours.

Service rating : very good service from guides and drivers. enjoy the tour. The boat trip down the irrawady was a big long and the boat cramp, but the food was good.
Product : don't like yangon. too much traffic. ha ha

Shangri-la exists. It's called Bhutan.

The country, its scenery, culture and people is quite unique and well worth visiting. Each of the places we stayed outside Thimpu were luxurious, well run and beautifully situated. Their relatively small size and attentive service added to the sense of serenity that pervades the country. The Druk Hotel...

Super Preis-/Leistungsverhältnis

Unsere Fragen wurden rasch und kompetent beantwortet. Auf unsere Wünsche ging man gut ein. Die Reiseunterlagen waren sehr informativ und unser Guide war sehr flexibel.

Servicio muy bueno , tanto en la precompra, como en la compra y en la ejecu...

Service rating : Servicio muy bueno , tanto en la precompra, como en la compra y en la ejecucion
Product : Aceptable, pues todo funcionó bien

Supportive, well paced tour around Sulawesi

Dealing with Backyard made our trip decisions very easy. They had good offerings, and the ground experience was excellent all the way. We would like to return to Indonesia soon and will be in touch.

Servizio eccellente e grande disponibilità, sia in fase di organizzazione d...

Service rating : Servizio eccellente e grande disponibilità, sia in fase di organizzazione del viaggio sia durante il tour.
Guide competenti e attente alle esigenze del viaggiatore.
Product : Ottima organizzazione, costi adeguati .

Fabulous Bhutan

Service rating : The trip was well organized and a great success. Our guide was excellent and driver were excellent as were most of the hotels.
Product : Could not have enjoyed the trip more

Excellent service by Backyard Travel

Feefo Test - Will be removed shortly.

Overall, it was a great trip. Most of the guides were great. The cars wer...

Overall, it was a great trip. Most of the guides were great. The cars were good. The selection of trips was nice. I felt that the cost could have been around 10% lower. We couldn't have had a better trip.

Backyard ticks all the boxes.

Backyard Travel delivers a tailor made trip that ticks all the boxes.
Efficient and easy to work with, they listened to what we wanted out of the travel, took on board our interests and pace, and gave helpful suggestions. All the guides were delightful, well informed and flexible giving us plenty of...

wonderful experience

Service rating : Superb trip guided by experts and covering only what we wanted to see and do.
Product : The guides were all wonderful including Yangon. Transportation connections went off without a hitch. Airline rides were pretty seamless. Minor glitches: the hotel in Mandalay was a scary...

Thoroughly enjoyable.

Service rating : Excellent trip. Well organized, great guides, balanced itinerary. Terrific hotels with the exception of the offered room at the Amata Resort in Ngapali Beach, however the inadequacy was solved with an upgrade.Would recommend Backyard unconditionally.
Product : Excellent trip overall....

Excellent service by Backyard Travel

Service rating : Good service. No problem
Product : Good Service. No problems

This was just such an amazing trip. Our guide Harry was a real treat going ...

Service rating : This was just such an amazing trip. Our guide Harry was a real treat going out of his way to make sure we experienced as much of the local food and customs as possible. Thank you Harry and G Adventures for such a memorable holiday with so many fantastic memories.
Product :...

Every thing was great, From the moment we landed at the NARITA airport and ...

Every thing was great, From the moment we landed at the NARITA airport and the company's Representative received us, and throu all the tour time.

Myanmar / Organisierte 3-wöchige Tour

Organisation tip-top.
Reiseleitung war gut, wenn auch das Engagement der Reiseleiter unterschiedlich war.
Hotels waren teils überbewertet. Unbedint ab 4* buchen!

As promised

Everything was delivered as promised. Guides, cars etc and even a change of plans necessitated by illness was coped with.

Myrnama family holiday

Service rating : Brilliant organisation from Wai Lin, Yangoon guide fantastic, Bagan guide exceptional but Inle Lake guide let down the excellent service standard due to her disinterest in our couriousty of the area, and communication lacking. She didn't participate spontaneously and was more interested in...

Fabulous Burma!

Backyard Travel organised our holiday to perfection. From the guides, to the accommodation to the experiences - everything was fantastic. We will be back again next year for another country and will absolutley recommend to our friends and family.

Excellent delivery of service albeit a little slow in replies

Service rating : A little slow in replies and perhaps a little system errors at times. Backyard Travel probably requires a few more reminders. However, the service is still excellent and they deliver what was promised and more! Really love the app, extremely useful for planning
Product : Extremely...

A fantastic holiday

Our travels through Myanmar were fantastic & we really hope to return to see more. A big thanks to Angel for working with us to put together a really varied & interesting itinerary. We had a team of wonderful guides, who were all very knowledgeable & proud to show us their beautiful country.

We enjoyed our trip to Japan very much! our guides were excellent especiall...

Service rating : We enjoyed our trip to Japan very much! our guides were excellent especially Keiko Kobayashi who guided us around Tokyo and the Izu peninsula. The only thing we missed was to go somewhere where there were less tourists.
Product : Overall very good value! Our accommodation was...

!st time booking with Backyard Travel but definitely NOT the last time !

Service rating : Tuck our travel consultant was very accommodating and arranged all our wishes.
Product : Much better rate and better service than with a "normal" Travel agency.

Fantastic tour company for southeast Asia!

Service rating : I booked a 16 day trip for 6 people to Vietnam and Cambodia with Backyard Travel without knowing much about the company. After just returning from my trip, I can't say enough great things about them. My contact person Tam was extremely helpful in helping me plan an itinerary and...

We just had a couple of hick ups, like our first hotel reservation being bo...

Service rating : We just had a couple of hick ups, like our first hotel reservation being booked for 2017 and the last hotel gave us a load of money in Yen which we took as we assumed that they had billed us even though we had pre-paid and then we lost on the currency exchange and then were billed...

The planning of the trip was easy and efficient. When our trip to Halong Ba...

Service rating : The planning of the trip was easy and efficient. When our trip to Halong Bay got canceled midway through due to weather, the agency quickly made other accommodations...most appreciated.
Product : We especially loved our guide in Hanoi--Fern was friendly, had just the right level of...

it was good with a few hiccups

because they failed for the booking of the ballon trip in yangon

Ocena za obsługę dla Backyard Travel wynosi - Doskonale

excellent organisation, guides, program, worth recommendation

Top notch service all around.

Service rating : Excellent experience. They went above and beyond to make sure all the logistics of our trip went smoothly, our guide was excellent and the communication throughout the process was top notch. Would recommend them again and again.
Product : Worth every penny and more.

A great tour encompassing the best of Laos.

Service rating : Loved our itinerary. We knew exactly where we were going, what we were seeing, when we changed guides. A good mix of culture, adventure, outdoors and food.
Product : Booking procedure went very smoothly. Our tour was stylised to suit us and we thoroughly enjoyed it.

Outstanding Experience--Highly Recommended

Service rating : Every aspect of the service we received was outstanding and cost-effective. The planning (including the flexibility in meeting our schedule demands) was outstanding, the guides were all excellent, and the execution of the plan and its many details was flawless.
Product : The tour...

EFFORTLESS, PEACE OF MIND TRAVEL

Service rating : THIS IS THE SECOND TOUR YOU HAVE PLANNED FOR US, AND IN BOTH CASES YOU DID A GREAT JOB. HOTELS, GUIDES AND TRANSPORTATION
MADE OUR TRIP EFFORTLESS. ALTHOUGH WE NEVER NEEDED TO, WE KNEW IF THERE WAS A PROBLEM, IT WOULD BE HANDLED AT ONCE. KNOWING YOU ARE NOT ALONE IN A...

Excellent Southeast Asia Trip

Service rating : It was a well organized tour, with great hotels and knowledgeable and professional guides.
Product : This was a well planned vacation. It covered all the areas and places we wished to visit

Eight day tour of Bali, temples and sites of interest

Service rating : Terrific guide and very interesting tour. Bali is an exotic and fascinating place. We avoided the busy tourist boozy beachfront.
Product : Good tour, excellent guide, freat Balinese and Indonesian food

Great Trip - Well Planned

Service rating : The entire trip was well planned. Our guides and drivers were terrific. I would highly recommend Backyard Travel.
Product : A perfect trip. Backyard Travel did a great job planning for us.

Backyard Travel was, hands down, THE best agency we have ever dealt with.

Service rating : There was so much that could go wrong with our two week trip--nearly a dozen cities visited, umpteen scheduled in-advance train and bus rides, meeting up with 5 different guides, and full schedules every day--- yet nothing went wrong. Backyard Travel (BT) had it all organized, gave us...

would not recommend this company

Our group felt we paid top dollar for a fairly boring tour. We had 1 full day to see the best of the city. Our guide was very nice but the tour she gave was quite lacking in quality. We traveled to several Big Cities on this trip and this was by far the most disapointing tour.

Einzigartige Borneoreise

Service rating : Die ganze Buchung und Durchführung meiner Borneoreise verlief einwandfrei und ich konnte meine Ferien rundum geniessen.
Meine Programmwünsche wurden entgegen genommen und mir wurde ein massgeschneidertes Programm unterbreitet. Auf Anfragen bekam ich innert kürzester Zeit eine...

Excellent service!

Service rating : We had a great time and everything ran smoothly. We were met at airports, picked up in AC driven minibus, taken to fantastic sites, to eat wonderful food, experience beautiful things and then back to the hotel or airport. The guides were great and very knowledgeable. Can totally...

First time visiting Asia? Use Backyard Travel!

Service rating : I'm really glad that my wife and i used Backyard Travel to assist us with our first visit to Japan. Their guides and destination suggestions made our vacation a truly memorable one.
Product : This was my wife and i's first time visiting Japan. Their guides and destination...

see above

Service rating : Their planning and execution of a complicated 8 stop itinerary over 15 days was meticulous. The planner at the office was very professional and helpful. The guides were great and the places visited and special events were well chosen.

overall, a great job by BACKYARD

Travel agency to help with your plans

Service rating : Professional and courteous travel agency willing to accommodate your plans.
Product : Listened to our requirements and provided options for us to choose. Made necessary travel arrangements to save us the hassle.

Superb Tour of Japan including great customer service & Amazing Experience!

Service rating : We loved our hotels and their locations. Also, all guides were Outstanding! The Itinerary created was a great one. All in all a very rewarding journey.
Product : Great Value and attentive customer service

Un voyage sur mesure au top

Service rating : Un séjour au Laos taillé sur mesure. Nous avons exactement trouvé la traduction de nos envies de découvertes. L'organisation était parfaite et les chauffeur comme le guide des plus agréables. Une nouvelle belle expérience avec cette agence après la Birmanie l'année dernière

Memorable Myanmar

Overall had a great experience starting from prompt and responsive communication from Angel at the Backyard Travel office at Myanmar. She did a great job ensuring me and raise my confidence level so that I could trust Backyard Travel with all the arrangements. Pre-trip information package and planning...

Wonderful trip in Borneo (Sabah)

Service rating : We were very pleased with our trip. It met all our expectations. Great communication with Pug, who helped us organized it. Our guide and driver were wonderful.
Product : It was our first time in Malaysia and we loved it. The Sabah part of Borneo that we visited was fantastic. We...

Excellent service by Backyard Travel

Service rating : Perfectly customized itinerary.
Product : Gave us everything we could want.

Well organised good transport and guides great hotels

Service rating : Everything was well organised however some aspects were disappointing but overall good
Product : Great things to see good food and people

memorable trip

Service rating : Throughout the trip we had such wonderful tour guides who were so accommodating to our needs and were very flexible.
They gave us enough time to walk around and do what we wanted and not rush us at all.
IThey made our trip a very memorable one.
Product : It was a...

14 Days traditional Japan self guided trip for 2

Service rating : Our self guided travel through Japan was easy to manage with our Backyard Travel arrangements. Trains and buses easily accessible. Japanese style hotels and Ryokans were wonderful. Especially enjoyed our 2 city guides in Tokyo and Kyoto. The app we were provided help us to plan...

Great Holiday

Great experience throughout our trip, having the time to enjoy new places, people, and food. Everybody was very kind and made us feel at home, putting a smile on our face.

A fantastic tour of Java and Bali

Excellent in every respect - arrangements, staff, reliability, itinerary. Everything ran smoothly, our driver and guide were excellent and the pace very comfortable.

A great experience with Backyard Travel again.

Service rating : This was our third holiday with Backyard Travel and the experience as before was excellent except for one problem. When we arrived at Vietnam Immigration we were told that the papers for a single entry Visa provided by Backyard Travel were no good and that we must purchase 12 month...

Une prestation de qualité

Service rating : Très bonne agence. Une bonne communication avec la personne en charge de mon dossier ( andhika) des réponses à mes questions très rapide et efficace
Product : Un merveilleux séjour à bali. Qui donne envie d'y retourner.

Very good experience

Service rating : Tuck was very helpful in the organisation of the tour any questions I had and amendments that I wanted to add she was more than helpful and accomodating.
Product : Tour was great I joined a couple of tours together as there was things that I wanted to do and see from other...

Perfectly organized--made me enjoy traveling with kids again!

Service rating : Backyard travel was responsive to our requests and the specific needs of our family. They outlined the tour perfectly, gave us everything we needed to feel completely comfortable traveling, and all of their contractors "on the ground" were wonderful! I would certainly recommend them...

Outstanding service from start to finish

Service rating : We used Backyard Travel for Bangkok and Siem Reap and Angkor Wat. In both cases, the service was excellent, from reserving the tours on-line to the tour guides' meeting us at the airport, getting us to the hotel, the hotels themselves, the tours, and getting us back to the airport. ...

Service rating : Backyard Travel exceeded mine and my brother's expectations. We fell in love with our tour guides in both Bangkok and Chiang Mai. Tume and Supa went above and beyond during their time with us to make sure that our holiday in Thailand was perfect and it was. We cannot wait to go back...

Extremely well organised trip designed to meet our specifications

Service rating : Our second time using Backyard travel. First to Indonesia two years ago and this time to Vietnam. Very well arranged trip to meet our needs. Everything went according to plan and all the services: hotels, excursions etc were excellent and up to standard. We were extremely impressed...

Amazing Organised Relaxing Exciting Fun

We really appreciated the interesting itinerary you guys put to together, the organisation of the guides, the great hotels selected, the clean vehicles and just everything about this tour. We were really happy to go at our own pace, see the sites we were interested in and learn about Vietnam and...

Backyard travel truly delivered and I can't wait to ask them to plan my next Asian holiday!

Service rating : Backyard Travel has a terrific website, and after expressing interest I was immediately connected with our Travel Specialist, Phan Sophea, who always delivered a great level of customer service. He customized our trip to accommodate an extra person traveling with us rather last-minute,...

Highly recommend!

Service rating : I hired Backyard Travel to assist with organizing a trip to Myanmar for a group of 30+ people. The travel specialist I liaised with was organized, resourceful and responsive. I see him as my trusted advisor and I really enjoyed working with him. Highly recommend!
Product : The local...

Great experience but poor attentionto detail

Service rating : A tour of North and West Sumatra is a fabulous experience.Our problem was that Backyard Travel Sub Contracts their Sumatran tours to ANda Sumatra Tours and Travel who in turn employ freelance guides.The long chain leads to communication problems.We arrived in Medan without a name or...

Excellent trip planning and professional approach

Service rating : The company was responsive and very well organized. Any issues that came up during our trip were dealt with in a timely and professional manner.
Product : Would recommend this company to anyone planning to travel to Japan.

Myanmar Trip

Service rating : I would thourly reccomend there company as I have now used it on 2 seperate occasions.
Product : All good with the exception of one of the hotels.

Service rating : Quality of service by local staff was excellent and good value for money
Product : On the whole we were very satisfied. Although some of the accomodations were not up to top international standards regarding elements such as A/c, wifi and the like, this is to be expected in a...

Service rating : Not good internal coordinations
Product : Basically the whole trip was a good experience, but

the miss communications between my first contact person when doing trip preparation Mr.PS
(who suddenly missing (can not be contacted) one day before the D day)...

Would recommend to anyone who wants to see a lot and do it in a stress free manner.

Service rating : Competent, efficient and friendly. Pug helped with all of the details prior to the trip. The activities and hotels were perfect for us. All of our guides were knowledgeable, friendly and efficient.
Product : The planned activities were varied and fun. The hotels were excellent and...

A Trip of a Lifetime to Bali

Service rating : Backyard Travel was responsive to my initial request as were considering a Family Vacation in Bali. They respected ny Budget Guidelines. It was an aggressive trip to take during High Season with only 6 weeks notice, but they performed like Champs. Andhika, actually located in Bali, put...

Lifetime experience

Service rating : Very good organized tour programme and kind staff
Product : Excellent journey. Thank you

Fantastic holiday - all we ever wanted and more!

Service rating : Joy made a fantastic itinerary for our 3 weeks travelling around Japan. We had a few musts and Joy was very good at proposing suitable activities and sights to add on. We also celebrated my husbands 50th birthday and Joy had arranged a magical evening for us. Everything was very well...

Ottima qualità dei servizi

Service rating : Il programma offerto da Backyard Travel è stato eccellente e completo sotto tutti i punti di vista, con un ottimo rapporto qualità-prezzo e un"assistenza costante e accurata.
Product : Viaggio completo e accuratamente programmato, i posti visitati sono stupendi.

Amazing. Trustsorrhy, serious, no hassles

The suggested program arrived in 48hrs. I made my choice and the quote arrived immediately. On arrival, everything was arranged. Excellent driver and guide, excellent charter in the river. Top!

The service was excellent!

Service rating : The service was excellent! A program of our Japan tour was rich and interesting. Accommodation chosen perfectly, according to our needs. All our suggestions and requests were taken into account and met. I would highly recommend Backyard Travel. Special thanks to Pug and Joy!

Very good service. Client oriented company. Partner you can trust.

Service rating : I would like to thank you for organizing our trip to Japan.
It was perfect. Everything on time. You selected the best places to visit during 14 days staying in Japan.
We now could feel much better Japan culture and people. It is lovely place and very nice opened people.
My...

Father-son trip

Service rating : Joy did a wonderful job preparing our itinerary and the level of detail in the app and arrival packet was truly impressive.
Product : My son and I traveled together for 10 days - Tokyo, Hakone, Takamaya and Kyoto - we loved our time - a beautiful country and wonderfully...

ORGANIZZAZIONE IMPECCABILE

Service rating : ORGANIZZAZIONE IMPECCABILE! SICURAMENTE UTILIZZERO' ANCORA BACKYARD TRAVEL PER VIAGGI IN ASIA
Product : TOUR ORGANIZZATO BENE E IN MODO FUNZIONALE, LIVELLO DI PREPARAZIONE DELLE GUIDE MOLTO BUONO. SCELTA DELLE LOCATION PER I PASTI OTTIMA SIA PER LE ESPERIENZE CULINARIE SIA PER IL...

I would recommend them to others as our holiday went very smoothly thanks to Backyard Travel

Service rating : Their organisation of our trip was superb
Product : Great Holiday and very well organised through Backyard Travel.

A perfect first trip to Japan

Service rating : Many thanks to everyone at Backyard Travel. We enjoyed every moment of our trip. The guides, accommodations, and activities were all perfect.
Product : We could not imagine a better way to have been introduced to Japan. Many thanks to everyone at Backyard Travel. We enjoyed...

Amazing Indonesia experience

Service rating : Novi was extremely helpful and responded in a prompt manner. The holiday was everything we hoped for and she had helped us plan everything. We also felt that we had value for money.
Product : Our guide and driver were fantastic. Helpful, informative, reliable and great fun. The...

Would definitely use Backyard Travel again..

Service rating : The travel consultant was very helpful in planning the trip Around our interest. We had to change a couple things due to date changes and Joy was very responsive. Everything was planned and scheduled accurately which made our trip easy and stress free.
Product : Backyard...

Very helpful orientation and services

Service rating : Excellent, easy to use service.
Product : Japan was beautiful, clean, and friendly.

Good travel group...would use again.

Service rating : Pug was a good contact person, who responded to all our questions and put together an interesting trip! Went to a fantastic ryokan in a wilderness area at Pug's recommendation and it was truly special.

Everything went smoothly, including rail passes/connections, other...

Backyard Travel arranged an excellent self-guided two week holiday in Japan for us.

Service rating : Joy was our consultant and we were impressed with her attention to detail. Also we had many and varied questions right from the start and Joy did her utmost to answer all very promptly.
We would recommend Backyard Travel for those, like us, who wish to take a self-guided...

BYT did a very good job of customizing our trip for our desires. The JR and PASSMO where a wonderful way to get around and there was just enough PASSMO to get around without adding to it. We were stuck at Narita for four hours on arrival which was not good and the guide lost his taxi driver and...

Service rating : Review is on Trip Advisor
Product : Great organization and follow up by Wai Lin from the first enquiry right to the end of the trip. Excellent attention to detail and all queries answered promptly. The execution of the trip was pretty much faultless other than a small issue with one...

So wonderful!

Tuck was patient and so nice to work with, I could not have had a better time in Japan! Virtually everything was included in the price, so I spent very little out of pocket: just a few inexpensive meals, and entrance fees to maybe 2 or 3 museums or gardens I wanted to go to. I have already recommended...

Everything perfect

Service rating : Perfect!!
Product : We will travel certainly again with Backyard Travel

Wonderful as the tbackyard travel trip to Myanmar 2 years ago

We had a wonderful time in both China and Bhutan. Backyard travel guides and their support
made these 2 trip delightful and informative. All the guide except for 1 had excellent English
In China the guides varied with the location. We found that the guides knowledge of the their
areas...

Great Team and details!!

Really nice experience , all was as accorded and nice surprises because our anniversary, looking forward to using their services next year in China!

Thanks to all and your great team!

Dream Visit to Myanmar

Service rating : I chose Backyard Travel because Angel was the only one who adapted our itinerary to cater for the interests of our 3 young children (4, 8 and 10). Many of the companies I looked at had amazing tours of Myanmar but catered purely for adults and were not able to adapt it for a...

Service rating : Thank you for arranged everything in systemic for my stay in japan. The services were very excellent. There were no hipcup during the trip at all. The only thing i think it can be improve is to state the direction clearly to get to hotel from subway station.
Product : Thank you...

Met de service en diensten van Backyard Travel beleef en proef je Azië op een perfecte manier !

Service rating : Goede gedetailleerde info over het programma en de logistiek. Zeer goede keuze van hotels, zowel qua kwaliteit als qua ligging. Duidelijke en correcte prijsafspraken, idem voor alle andere logistieke afspraken. Perfecte gids en chauffeur -> chapeau!
Ik zal zeker Backyard Travel...

Much more better than expected.

Service rating : The travel was perfectly organized by Backyard Travel (Pug).
Product : We have enjoyed the Japan travel a lot. The travel was perfectly organized by Backyard Travel (Pug).
Hotels and Ryokans were ok and well located within walking distance from the subways. The three...

Excellent from the planning to the delivery, can't be faulted

Service rating : Truly tailor made tour with many revisions till I was completely happy with it.
Real local and professional guides who grew up in the area visited.
Excellent choice of hotels.
Can't fault it.
Product : Myanmar is a mind blowing place (Especially Bagan).
Go there...

Service rating : The service was excellent
Product : we were very happy with the trip and had a wonderful time in Cambodia. Specifically both guides were excellent, nice and knowledgeable. Most of the attractions were great. Of course all the temples and the historic places are very interesting. I...

Dream come true!

My cousin and I and our spouses wanted to visit Sumatra and see the places where our fathers were Prisoners of War in Japanese Concentration camps during WWII. Janey contacted Backyard Travel and our wants and needs were communicated to Novi Olivia. She did her research and stayed in contact with...

An eye opening experience. If we were younger we would certainly plan another visit and use Backyard Travel again.

Service rating : This holiday provided everything above our expectations. The guides in Yangon and Inle Lake were exceptional. They adapted to out needs and the occasional necessary change in programming either requested by us or due to change in circumstance. The change to the Green Elephant for...

Service rating : Your guides were awesome. Each and everyone was a delight and wonderful, knowledgeable, helpful, and we enjoyed our time with them.
Product : Everything we expected and more.

Service rating : Very efficient, lots of helpful information, clearly laid out plans, all information well presented in an organized and useful manner.
Product : We had a great holiday and backyard travel took out most of the stress and let us enjoy our trip

Perfect

Service rating : Outstanding. Totally reliable. Extremely helpful. Arrangements worked like clockwork. Guides, cars and drivers first rate. Would certainly book through them again and would recommend others to use them.
Product : See above. No need for additional comments

Well organised

Service rating : Actually very good. Booking process was very good. Information given can be slightly better. For example, when the gap for changing trains is as short as 10 mins, it is not stated that the 2 trains concerned are on the same platform. This little bit of information could have...

A great itinerary and attention to detail.

Our experience with backyard travel has been first class.

Lifetime Experience

Service rating : Backyard Travel was easy to work with to customize our dream trip to Thailand and Cambodia. There were some key things, we wanted to see and do, Backyard Travel found a way to make it happen. From the very first emails to the knowledge and flexibility of the guides, we couldn't be...

Super helpful and everyone was exceptionally courteous and attentive

Service rating : Fabulous service !
Product : Great itinerary, great and flexible guides, more than exceeded expectations.

A great experience!

Service rating : Backyard Travel was a great agency to work with. From start to finish, the entire process was very easy, professional, and organized. I would highly suggest working with them if you are thinking about traveling to Asia.
Product : The hotel accommodations in Myanmar for my trip...

Excellent! Loves our motorboot Tour in Kulen mountain!

Wonderful tour in Saigon and Mekong Delta

Service rating : We were 3 friends coming from Japan to have the Marguerite Duras Tour. Our guide, Kim, was waiting for us at the airport. He was very competent, nice and helpful.
The cruise onboard L'Amant was very pleasant and we really enjoyed the tour in the Mekong delta. Our stay in Cai Be...

Service rating : i would use Backyard Travel again. I would recommend that early communications be improoved. I did not always get a timely response and the initial itinerary had mistakes that I had to get clarified. That said I would recommend the service to others.
Product : We had a wonderful...

I would have rated it excellent except for a communication glitch that caused us quite an inconvenience.

Service rating : the service was excellent. We had a glitch that caused quite an inconvenience. Our coordinator Wailin went above and beyond and got us a complimentary hotel room at the airport Novotel hotel in Bangkok. Our flight left at 1:00 am. Our guide did not get the information and we spent about...

Backyard Travel exceeded our expectations in Myanmar

Service rating : Excellent service from Helen when we were first organising trip to fit in with dates of a river cruise we had booked with another company. Agreed to lower 50% Deposit requirement to 30% as we booked about 9 months in advance. Communication was a little slow closer to departure date...

Service rating : You worked with us diligently to organize the trip we wanted in Bali and Lombok.
Product : The hotel you booked us into on Bali was wonderful - I could have spent a week there. (Pavilion in Sanur). Our guide, Noman, was excellent. He spent a lot of time with us in the Negeri...

Myanmar - I would return; Backyard Travel - I will use again

Backyard Travel did an excellent job of arranging a diverse trip ffor 4 through Myanmar. We experienced all means of travel: bikes, train, car, horse carts, hot air balloon, various water modes, hikes, and elephant! The guides, drivers, restaurants, and accommodates were all outstanding. We had several...

Professional guide made a difference to this fully customised trip

Service rating : This trip was good owed a great deal to our great tour guide, Tony. He's professionalism made a difference! In my group there are 2 elderly and 2 young children and he was very accommodating and flexible in executing the our planned itinerary. My parents enjoyed themselves with this...

Wonderful experience - again!

Service rating : Very helpful getting our trips planned and booked.
Product : We had a wonderful time! We say many varied areas of Cambodia and enjoyed them all!

Excellent response, Friendly /informative/accommodating guides, pleasant car & driver !

Service rating : I have to say that its my first time using an agent to fully organise my entire trip from providing day to day iten , to booking all the connecting flights , hotels and also a couple of activities that i wish to do. Also i was apprehensive of the upfront payment too which i feel that...

Amazing Myanmar with customer focus team!

Service rating : Over CNY, I travelled across Myanmar with Backyard Travel and they (Mr. Wailin, together with his wonderful team), made my stay unforgettable! From the beginning, Mr Wailin, was very customer focus and followed my ideas on things to do and see in individual cities. I was in Yangon,...

Very good

Service rating : Very good itinerary and well prepared tour guides
Product : Very good tour guides, gentle flexible and well prepared. Good itinerary well planned and respected. Hotels could be better .

Good

Service rating : I would recommend the company and would use them again.
Product : The guide was very clear in explaining the history of the heritage sites and gave us a good knowledge of the places we visited.

myanmar

Service rating : I am a bit embarrassed as I have not been very fast at responding to Backyard Travel, while every minute on the trip... I said to myself- I need to let them know they are the best. Every guide we had was exceptional. The hotel in Bagan was the absolute best! I cannot thank Angel...

Excellent trip

Service rating : Good itineraries, good guides. Excellent insights into the fascinating cultures of Sulawesi and Yogyakarta.
Product : One of the highlights of Yogyakarta was the village tour. it was the part of the trip i was least interested in, but i really enjoyed the experience and the insights.

Family holiday in Ho Chi Minh

Service rating : This is my second trip with Backyard travel. I had 2 guides over 4 days period (cause it was Chinese New Year) and i would have very much prefer the same guide throughout. The first guide wasn't very accommodating. We passed by our lunch restaurant and I've asked if we could have our...

Best honeymoon ever!

Amazing organization, as usual, and a little extra care for honeymooners. We really enjoyed our stay in Asia and Backyard Travel always gives that plus that makes you feel special.
Thank you for everything!

tHanks, great trip!

Service rating : No glitches and friendly enthusiastic guides/drivers
Product : great destination, especially as of now!

Tokio inolvidable

Service rating : La guía y el asesor del programa estuvieron excelentes, muy claros, ayudaron para que todo nos fuera fácil.
Product : Tratar de ir en Marzo para ver los cerezos en flor

Great service and super friendly

The countryside and cultures of Myanmar and Bali

Service rating : Backyard Travel exceed our expectations for this personalised 12 night trip. Their agents helped us plan the details around our interests and executed without any slips. We will arrange another vacation with them later this year.
We would have liked to have some local maps...

Japan

Service rating : The agency did a great job, best travel agency ever.
Product : Japan is a great country, i has a lot of things to do and visit, the agency arrenged our trip perfectly, timing and guide tours were amazing and veryqualified, definetively we will recommend it and travel with them again...

Muito bom!

Service rating : Vale muito a pena! Fomos a Thailandia com eles e foi tudo perfeito
Product : Nao sao baratos, mas o serviço é bacana , pontual e sem falhas!

Wonderful experience

Service rating : We reached out to Backyard Travel to help us plan a last-minute trip to Myanmar while we were traveling around Southeast Asia. It was our first experience working with a company like this so we didn't know what to expect, and they definitely exceeded our expectations. They were very...

Great guides, awesome to be taken care of from the minute I land.

Service rating : Great guides, awesome to be taken care of from the minute I land.
Product : Amazing vacation!

Very helpful and professional

Service rating : Very helpful and professional
Product : Specifically the guides were very good

The trip was well Organised. The local guides also provided unique local insights to our…

Service rating : The trip was well Organised. The local guides also provided unique local insights to our walking tour
Product : The only not so good experience was at Ibis Tokyo Shinjuku. Although the location was good the service standards were so so . Other than that , it was a great trip

Very easy and pleasant to deal with. Several amendments and revisions to the itinerary were…

Service rating : Very easy and pleasant to deal with. Several amendments and revisions to the itinerary were no problem at all.
Product : The holiday went off like clockwork as per the itinerary. All guides were extremely good and went out of their way to make our time with them memorable. The...

The drivers and guides were helpful.

Service rating : The drivers and guides were helpful.
Product : Fantastic.

Pug was the agent handling our trip and he was very patient and prompt in…

Service rating : Pug was the agent handling our trip and he was very patient and prompt in responding to my countless queries during the planning stage of our trip. He also provided some helpful tips and suggestions so that our trip was customized and suitable for all members of my family.

Great service

Service rating : Great service
Product : Backyard Travel was excellent from the point of getting in contact with them to the end of our 1 day tour of the lost city. A very polished service and our guide was very passionate and well informed in the history of Cambodia. I would definitely use...

The backyard travel consultant made some good suggestions to my original itinerary. These turned out…

Service rating : The backyard travel consultant made some good suggestions to my original itinerary. These turned out to be really good suggestions. He also prepared my itinerary and returned all my emails promptly. He performed very well - or to a very good standard.
Product : The...

I could not have been more pleased with our experience traveling to Japan through Backyard Travel.…

Service rating : I could not have been more pleased with our experience traveling to Japan through Backyard Travel. Everything was so organized, prepared, and helped us to be so stress-free. Because we didn't find many official ratings online about Backyard Travel, we were concerned that it was a...

Your comapny was really goodand very helpfull all around. Especially since we had trouble getting…

Service rating : Your comapny was really goodand very helpfull all around. Especially since we had trouble getting back due to the volcanic eruption in Lombok. The agent really went out of her way to get us back home. thanks and all the best.
Product : Was stupendous. 🙂

Excellent service, Joy was the most committed person to make our travel an amazing adventure.

Service rating : Excellent service, Joy was the most committed person to make our travel an amazing adventure.
Product : All locations included in our tour were perfect and make us have a flavor of the most important places in Japan.

-Pug was very attentive to all my requests. We wrote back and forth more than…

Service rating : -Pug was very attentive to all my requests. We wrote back and forth more than 50 emails, adapting and changing the tour to my budget, my interests, and my age.
Product : The quality of the tour was fantastic! The organization, hotels, transportation, and tour guides was top. I...

Very professional and attentive to our requirements.

Service rating : Very professional and attentive to our requirements.
Product : The quality of the 2 day Romantic personal tour was absolutely first class. Mr Sari, is a very professional tour guide and very polite, respectful and knowledgeable person. We learnt so much about the Cambodian...

Olivia was helpful and accommodating with great Knowledge of Bali.

Service rating : Olivia was helpful and accommodating with great Knowledge of Bali.
Product : Very well planned and flexible.

They were very responsive, did what we asked in a timely manner. Their prices were…

Service rating : They were very responsive, did what we asked in a timely manner. Their prices were competitive with group travel and we got much more attention. They also customized our trip as we wished.
Product : It was fantastic. We knew our guides and drivers would always be there when we...

We have used many travel companies and rate Backyard Travel the best. Our trip was…

Service rating : We have used many travel companies and rate Backyard Travel the best. Our trip was first class, The hotels used were perfect for our budget and they met all our requests. Nothing was too much trouble. The guides and drives were a delight to travel with.
Product : Anyone...

everything went smoothly just as we were promised

everything went smoothly just as we were promised

We were absolutely satisfied with the overall organization of our trip and the service. Hotels…

We were absolutely satisfied with the overall organization of our trip and the service. Hotels and restaurants along our way were excellent.

Olivia handled my inquiry original quickly and efficiently, at relatively short notice before my departure,…

Service rating : Olivia handled my inquiry original quickly and efficiently, at relatively short notice before my departure, and produced an itinerary which gave me a varied and interesting insight into life in Indonesia.
Product : Everything went according to plan without any hitches. All the guides...

We sent a few emails to some travel agents and Joy from Backyard Travel was…

Service rating : We sent a few emails to some travel agents and Joy from Backyard Travel was prompt to send us a reply. So we decided to arrange the travel through them due to their flexibility in arranging the tour according to our needs. After a few emails Joy managed to arrange a tour itinerary...

I was very impressed with the level of communication and flexibility that our Travel Consultant (…

Service rating : I was very impressed with the level of communication and flexibility that our Travel Consultant ( Pug ) provided when organising our holiday to Japan.. He made many suggestions and was very helpful..
Product : The overall experience was excellent , The Hotel was perfectly located in...

Response by Mr. Andhika Putra was prompt and efficient. The overall tour was exactly what…

Service rating : Response by Mr. Andhika Putra was prompt and efficient. The overall tour was exactly what I had hoped for. Perhaps, a little bit too much driving, but that was inevitable considering the condition of the roads and the heavy traffic in places.
Product : Tour Guide, Mr. Adibuyo: ...

It eas amazing! Definitely Pornsurang did a great job! Looking foword to travel again with…

Service rating : It eas amazing! Definitely Pornsurang did a great job! Looking foword to travel again with Backyard!
Product : Best trip ever!

very well organised trip, perfect contact with the travel agent, great selection of hotels, guided…

Service rating : very well organised trip, perfect contact with the travel agent, great selection of hotels, guided tours and guides,
Product : fantastic organisation, great holidays, we enjoyed our trip very much, everything was perfect

We are very satisfied with the organization and Pug's support! Thank you Pug!

Service rating : We are very satisfied with the organization and Pug's support! Thank you Pug!
Product : Experience for the lifetime!

From my very first contact, I was assigned a personal advisor/consultant, Mr Phan Sophea. He…

Service rating : From my very first contact, I was assigned a personal advisor/consultant, Mr Phan Sophea. He was professional, courteous and patient, especially with our changes of mind and advised according to our request. At no time were we pushed towards including extra sites, nor to fit in with an...

Wai Lin was wonderful from the word 'go'. He responded quickly to any questions and…

Service rating : Wai Lin was wonderful from the word 'go'. He responded quickly to any questions and kept us well informed. We had to rearrange our itinerary due to the boat being cancelled and alternative plans were made without any fuss.
Product : We enjoyed all our guides. It was exceptionally...

We had no problems at all. It is very comforting to know there is always…

Service rating : We had no problems at all. It is very comforting to know there is always someone to meet you at you destination.
Product : The guides had a good knowledge of their area and were very helpful. We never had one set back. The hotels were well situated and comfortable.

I will comment in full to Backyard

Service rating : I will comment in full to Backyard
Product : I will comment in full to backyard

Pug was very helpful in planning our Japan trip. He was very knowledgeable and patient.

Pug was very helpful in planning our Japan trip. He was very knowledgeable and patient.

Backyard organised an interesting itinerary and there were no hitches throughout the trip

Service rating : Backyard organised an interesting itinerary and there were no hitches throughout the trip
Product : Bhutan is a wonderful country and the overall experience with guides, itinerary and accommodation made this a memorable trip

Backyard Travel was an amazing experience from start to finish. Excellent communication and customer service while…

Service rating : Backyard Travel was an amazing experience from start to finish.
Excellent communication and customer service while planning my unique travel itinerary all the way through to the very detailed meeting and travel arrangements during my holiday. The guide selection is outstanding,...

Andhika manufactured exactly the type of tour we wanted. It was perfect. The two guides…

Service rating : Andhika manufactured exactly the type of tour we wanted. It was perfect. The two guides and the two drivers were wonderful and the whole trip was magical.
Product : It was all wonderful! I wouldn't have changed a thing. A thoroughly enjoyable experience. Well done!

Good communication and information when planning our trip

Service rating : Good communication and information when planning our trip
Product : Separate trips. A flying visit to Yangon but our guide managed to give us a good overall look at the city. Next a two dayer, Inle. Our guide had a very good general knowledge, good language skills too. Overall a...

The guide was not expert and he brings us to terrible restaurant for the meals.

The guide was not expert and he brings us to terrible restaurant for the meals.

The trip could be more compressed and there was a lot of empty time..but the…

Service rating : The trip could be more compressed and there was a lot of empty time..but the location was good
Product : Guides ok, excursion nice hotel, apart the japanese style, not very good

Wonderful!

Service rating : Wonderful!
Product : I'll treasure the places I been for as long as I live.
Japan is such a fascinating place endowed with uncanny beautiful nature and sights.
I hope to return to this land to discover the other places which I have yet to see...

Olivia was extremely helpful in designing our trip in Indonesia, accordingly with our interests. She…

Service rating : Olivia was extremely helpful in designing our trip in Indonesia, accordingly with our interests. She helped us in selecting hotels and tours that reflected our idea of adventure but relaxing holidays. In addition, she was very keen on our comfort and we really appreaciate her welcome call on...

Excellent Service

Service rating : Excellent Service
Product : Really good Service and Experience

Excellent

Service rating : Excellent
Product : Excellent guides and organization

Generally speaking theagency services are good. I had a very good experience overall. In Luang…

Service rating : Generally speaking theagency services are good. I had a very good experience overall. In Luang Prabang the guide was much better. In Vientiane the guide was not as good, and in both cases they need to improve language skills substantially. The service in general is very good with some...

Nice trip - very accommodating to changes in our itinery

Service rating : Nice trip - very accommodating to changes in our itinery
Product : Lovely hotels , good excursions - guide fantastic

The planing was effecient and very flexibel about the programme. All necessary Information were sent…

Service rating : The planing was effecient and very flexibel about the programme. All necessary Information were sent in the right time to make the trip preparation comfortable.
Product : The guides were really good and always on time. All questions were answered and we as a Family enjoyed the...

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