Our guides were excellent and met our needs with care. Thank you for all of your help.
Backyard Travel was the best - professional, inovative, flexible, informative and fun!
TERMS AND CONDITIONS BACKYARD TRAVEL PTE LIMITED
All tours sold by Backyard Travel PTE Limited are subject to the following conditions:
Price and Product Accuracy
Backyard Travel endeavor to provide accurate quotes and product descriptions for all our featured tours, hotel and activities. We reserve the right however to correct any errors, inaccuracies or omissions and to change or update information at any time without liability or prior notice. Fares and rates for airline tickets, hotels and other travel service providers as well as exchange rates fluctuate regularly therefore we recommend immediate payment to guarantee quotes. Rates will be rechecked at the time of payment and any increases (fares, rates, taxes, etc.) are due and payable regardless of earlier quotations.
Tour prices DO NOT include medical or travel insurance and we strongly recommend that you purchase insurance cover, including medical evacuation coverage before your departure.
PASSPORTS AND VISAS:
Please insure you have a passport valid for six months and appropriate visas are in order before your departure. Backyard Travel will not accept any responsibility should you be refused entry to a country because you lack correct documentation.
(ii) Passport Details
If applicable, please advice us of your passport details for visa processing/permits at least 15 working days in advance.
Your intended destination country Visas must be in order before your departure. Check visa laws to your intended destination with your Backyard Travel Specialist at least 15 days prior to your departure. Certain countries require passport photos for visa processing, and we advise to prepare these in advance prior to your departure.
(i) Payment Conditions:
More than 120 days prior to arrival: 30% deposit of total tour price is required.
120-45 days prior to arrival: 50% deposit of total tour price is required.
45 days or less prior to arrival: Full payment is required.
30 days or less prior to arrival: Immediate full payment is required upon confirmation of services.
(ii) Payment Procedure:
Payments are to be made according to sent invoices only and should be made by credit card or bank transfer. Any bank charges levied by the sending bank, relating to transfers to Backyard Travel, must be paid by the sender. Payment Procedures will be sent by your Backyard Travel Specialist.
CANCELLATION CONDITIONS :
(i) All cancellations must be made in writing and acknowledged by Backyard Travel. A 10% handling fee will be charged for any cancellations of 30 days or more prior to your arrival unless there are any charges or prepayments due according to the policies of hotels, airlines, cruises and other contractors of Backyard Travel.
(ii) Cancellation Policy
More than 30 days before departure: 10% of total tour price
Between 30 and 21 days before departure: 25% of total tour price
Between 20 and 8 days before departure: 50% of total tour price
Between 7 days and 48 hours before departure: 75% of total tour price
Less than 48 hours before departure: 100% of total tour price
Note: Depending on airlines, hotels and cruises cancellation policies, the above cancellation policy is subject to change.
If you are dissatisfied with any aspect of our services while you are on your holiday, you must address your complaint immediately to Backyard Travel via our emergency number or in an e-mail to your Travel Specialist in order for us to take immediate action. If you would like to file a formal complaint, please submit in written form within one week after your return.
BACKYARD TRAVEL & THIRD PARY SUPPLIERS:
Backyard Travel is responsible for creating and booking tour services and otherwise acts as an agent for third party providers in all our destinations. It is our duty and assurance to conduct regular quality control of all suppliers we contract with, however we are not responsible for, and make no warranty or representation about, third party suppliers, their products and services.
Backyard Travel is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any third party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Backyard Travel is not liable in the event of any delay or default in your booked tour package and any loss or damage caused by unforeseeable conditions including, but not limited to, natural disasters, epidemics/pandemics, adverse weather conditions, fire, government restrictions, war, insurrections, riots, strikes, terrorist activity and/or any other cause beyond our, and our suppliers reasonable control and take no responsibility for any additional expense, omissions, delays or re-routing, however we will ensure our best possible service to solve such a situation as it arises.
PERSONAL DATA PROTECTION:
At all points where we collect your personal information, we will store securely and not pass your data onto a third party. We may contact you occasionally with products and services related to Backyard Travel. You may contact us at any time to access or amend your information or request not to receive further communication from us.
ANY QUESTIONS ARISING FROM THESE TERMS SHOULD BE ADDRESSED TO OUR LEGAL TEAM AT:
Backyard Travel Pte. Ltd
28 Hennessy Road