Highly recommended! No worries. Excellent organization

Fabrice Barbin was excellent on communication and responsiveness. The guides were excellent and all the hosts who met us were there as planned…no hic-ups. Thank you. The only concern, were we felt the itinerary was not unique and something we couldn’t have done ourselves or with another agency. We organized the Mario cars, a food tour on our own. We also learned our first day the boat ride on the itinerary wasn’t operating, so we had to re-arrange, which the guide paid for.

Communicated clearly and helpfully over an extended period several months before our trip to suggest, advise and recommend places to see and how to go about it. They engaged professional local guides for one full day private tour in each major city and provided good information for how we could get about on our own the other days. They booked the hotels and provided flexible train tickets so that we could make changes if and when we desired.

Backyard Travel’s customer service is excellent, we changed our itinerary a few times and this was accommodated without question and expediently. The self guide app includes the complete itinery along with recommended places to eat and attractions nearby we found really helpful. The local guides were informative and helpful too guiding it’s around the underground and taxis until we felt like locals.
I am hoping to book another experience with them soon.

Excellent, thorough, with follow-up and every detail taken care of, as arranged

Generally things went well. We were told our documents would be waiting for us at our hotel. Someone forgot to send them, so we had to chase them. Overall though very pleased