Backyard Travel

A company's services are best described by genuine unfiltered client feedback.

Reviews for Backyard Travel Tours have been compiled from genuine customer feedback in partnership with leading review service, Feefo. A closed invitation only platform, we guarantee every single review is matched to a genuine customer who has travelled with us.

We currently have 449 Client Reviews, of which 96% had a good or great time with us, and we hope you will be next!

DateScoreCustomer Comment
5

Service rating : indywidualne podejście, usługa dostosowana do potrzeb i oczekiwań, szybka reakcja na zmiany i stały kontakt ze sprzedawca:)
Product : Elastyczność w adresowaniu potrzeb Klienta i dostosowywanie oferty do aktualnych potrzeb, wymagań i możliwości klienta. Przewodnik z duża wiedza i...

4

it was a great trip

Service rating : yes we thought the trip was good, accommodation great also. outings seemed well organised - we were a bit disappointed with the guide we had as he did not provide much local information however the other guides on Komodo & Rinca islands & also the forest/lake village guide in day 4 were...

5

Service rating : Backyard organised a 7 day tour of North Vietnam. All the guides we had were really good and always very punctual. When we changed our plans slightly this was accommodated by Backyard.
Product : Fascinating country and culture.

5

An excellent tour with excellent service!

Service rating : The guides were great and the service excellent. We saw so much that we would not have been able to see on our own. In addition, the planning was so much more flexible than that of other big-name tour operators who only seemed to want our money without considering our wishes. I would...

5

Bangkok with BackyardTravel

Service rating : The guide was outstanding! Very knowledgeable gentleman
Product : Really great value for what we had seen in Thailand

5

Amazing Vietnam Experience

Service rating : Backyard Travel did an amazing job assisting with the planning of our August 2018 Vietnam Trip. We just arrived back to NYC from our incredible tour of Vietnam and saying that we had an wonderful experience does not even measure up. I credit our travel agent, Tam at Backyard Travel...

5

Novie Olivia Created a Wonderful Itinerary for Us

Service rating : Novi Olivia was thorough and helpful as we communicated back and forth via email over many months. This was a personalized very specific travel itinerary that demanded details dependent upon her experience to make it possible. On paper the itinerary was exactly what we wanted. As it...

5

Very happy

All details were taken care of. The guides and drivers were fantastic. A well put together tour - thank you.

4

A Great Trip, Ill be back.

Service rating : Guides and were excellent, helpful, well informed,flexible and a pleasure.
One thing I was disappointed in was my last day, I was free in Yangon. I could have gone to another place and then leave directly from the airport to return home.
l met a person who was in Myanmar for...

5

Amazing family vacation to Japan

Service rating : Our trip to Japan was our fourth with Backyard Travel and we have not been disappointed. Every trip has been carefully planned and individually crafted for our family. Tour guides have been great and allow us to focus on our family enjoyment of the tours. Backyard travel stays...

5

Great experience

I was very pleased by the service from BT and the expert knowledge of our travel specialist. The trip was memorable. Suggestions by Fabrice were spot on. A quick interview, finding out our interests. Hotels, Transport, activities were great! Le service personnalisé en francais est un plus.

5

Service rating : Prompt and attentive service.
Product : Itinerary was well-curated. Pace was just right to enjoy the city while being able to relax and enjoy the hotel.

5

Great tour!

Service rating : Would definitely recommend and buy again. Booking was quick and easy, payment was easy and the tour was wonderful.
Product : Tour was insightful and paced just right. We learned a lot and really felt like we saw a good amount of Bagan.

5

Great experience, yet again

Service rating : Everything very well organised as usual. Great hotels, tour guides and drivers
Product : Everything perfect as always

5

Tailor made trip to Japan

Service rating : Muy buen servicio / A real good service
Product : Un poco cara por ser agosto / a bit expensive due to August period

5

Loved going to Japan for our honeymoon!

Service rating : I used backyard travel to plan my and my new husbands honeymoon to Japan! Our travel agent was Matthias and I thought he did a wonderful job. He listened and helped tailor our trip to what we would like including destinations, tours, and dates of travel and made it personalized for us....

5

Los volvería a contratar

Excelente servicio y solución pronta ante inconformidades o eventualidades

5

Bellissima incursione nel mondo birmano.

Service rating : Ottima conoscenza del territorio , organizzazione ineccepibile, guida parlante italiano che ci ha fatto.... Innamorare di lui e del .... Myanmar!
Product : Acquisto facile, chiaro e veloce

5

Highly recommended

Service rating : Our Myanmar trip with Backyard Travel was just perfect! Great guides, perfect accommodation and very good value!
Product : Perfect valiue for the money we payed.

5

Ottima agenzia

Agenzia ottima, con professionalità ci hanno organizzato un magnifico tour. Ci hanno accompagnato guide locali competenti che ci hanno fatto amare il Myanmar!!

5

Exceptional!

Service rating : Exceptional service, both during booking and during tour. The guides are really good, realized my necessities and preferences without having to tell them. Very helpful and friendly. E-mail contact for booking was very quick and easy to deal with.
Product : Fantastic tour, lovely...

2

poche le cose positive

non molto comprensibile la politica di esigere tutto il pagamento prima dell'inizio del servizio. Il cliente deve fidarsi ciecamente del servicer, mentre sarebbe normale che si paghi una acconto alla conferma e il saldo all'effettivo inizio del tour.
La guida di Luang Prabang non aveva letto il programma di...

5

Excellent proposal, local guides with experience, perfect timing, inspiring sites away from the crowd

5

Glad I was in their backyard!

Service rating : Fabrice worked hard from the start to give us a comprehensive trip within our budget. We had some inclusions on our trip we knew we wanted but other than that we needed good ideas. The team and guides were responsive, flexible, professional and courteous. The perfect combination....

4

Veltilrettelagt rejse til det nordlige Japan

Service rating : Jeg ville helt sikkert bruge dem igen, hvis jeg skal til Asien.
Personlig kontakt og individuel sammensætning af rejse - alt er muligt. Meget pålidelige og dygtige.
Product : Se forrige side, som indeholder det samme

5

Brilliant company

Service rating : Backyard Travel were brilliant!
We were a little apprehensive before booking as it wasn’t a ‘mainstream’ travel company, but our holiday in China was fantastic.
Our organiser, Joy, was lovely to deal with and we got the impression that no request or query was too much...

5

Fantatic trip from start to finish

Service rating : I would definatly use them again, they were professional and helpful and patient. Yetik was wonderful and I cant thank her enough.
Product : I thought I got value for money.

2

Great guide, good itinerary but not enough time and expensive

In the planning of my trip I got a lot of good ideas from Backyard travel. And they did a lot of work in trying to tailor a schedule to my needs.

But I found the the prices to be high compared to the general prices in Bangkok. As an example the taxi/transport to and from the airport was...

2

Consider carefully what is offered and the overall cost.

Service rating : For what we received we were very disappointed with the cost. Yes, we visited what was listed but there were hiccups. Like, having to ask why we did not go to Plain of Jars 3 and then a hastily bit of organisation to actually go there later that afternoon. The reason - guide thought...

5

Perfekt organisiert

Service rating : Jederzeit wieder - es lief alles genau so, wie im Programm vereinbart. Bei allen transfers stand jemand bereit, um uns abzuholen. Viele kleine Geschenke und Details durch die freundlichen guides waren immer wieder Höhepunkte und haben uns die besuchten Orte näher gebracht. Das...

5

Un viaje inolvidable.

Service rating : La atención de los agentes en la preparación de nuestro viaje, el itinerario, los guías y la aplicación fue excelente.
Product : Mi viaje en Japón fue increíble, aprender de la cultura, probar distintos tipos de comida, la gente muy amable...

2

Indonesia’s double face

Service rating : The experience on Java was good (4 stars) but on Flores it was poor (1 star). On Java we have appreciated hotels, places and tour guide. It was a very nice holiday but on Flores (Labuan Bajo) our hotel (Sylvia Resort) was dirty with bathroom in open area, stained towels, poor...

5

Fantastic holiday

Backyard Travel was wonderful to work with. Our guides and drivers were fantastic throughout Thailand, Laos and Cambodia. We really enjoyed the personal service we received. The included food was amazing and always prepared to our dietary needs. We especially enjoyed the hotel in Luang Prabang. Our...

5

It was an extraordinary experience, we really enjoyed it.

Service rating : Everything in our trip to Japan was fantastic, the culture, the people, the places, the food, etc. Regarding the organization of the trip from Backyard travel, we could say that everything was excellent, the itinerary, hotels, guides, transportation, etc. It is clear that their work...

5

A company I can trust, Excellent Customer Service

Service rating : I have been talking about Backyard Travel since I went back to work last Sunday, July 15. Mr. Fabrice made our 50th wedding anniversary vacation one that we will always remember and treasure. Our children and grandchildren could not stop thanking us. All of our tour guides were very...

5

Organisation great.

Guide and driver friendly, helpful, informative.

5

Service rating : We loved planning our trip through Backard Travel. I was surprised by the effieciency of communication troughh email, the quick responses, attention to detail and taking my requests seriously. I appreciated suggestions as it was our first time to Japan. Matthias was courteaous at all...

5

Great trip to Vietnam!

They organized an amazing tour of Vietnam for us. We were two people and the tour was tailored to exactly what we wanted to see. We saw parts of Vietnam that we never would have found left to our own devices. Every detail was planned out and the hotels were excellent.

5

Wonderful guides, smooth travel execution.

Everything went smoothly according to plan, and all the guides were extremely friendly and helpful.

5

Service rating : I have used Backyard travel twice. They are very responsive, professional, reliable and just so easy and great to work with. I want them to expand their network so i can use them anywhere else in the world.
Product : Trustworthy, professionalism, responsiveness. They deliver what...

5

We would highly recommend Backyard Travel!

We found Backyard Travel via a Google search and took a chance. This turned out to be a wonderful decision. Our personal agent did everything she could to meet all our expectations. We changed several things along the way and we were quickly accommodated. All three guides were amazing, so very...

5

Thoroughly pleasant and recomendable experience

From the word go,I found their agent (fabrice) very obliging; replying immediately to all my concerns via email and also offered to chat via skypes to better understand our requirements in the planning of our trip .I was concerned about my wife who uses a crutch. Being a small group of 3 seniors (my...

5

Service rating : ottima organizzazione guide molto preparate e precise .hotels confortevoli
Product : corrispondente a quanto pianificato

5

Professional, Friendly, Reliable, Perfect!!

Service rating : We found Backyard Travel on line so it was a leap of faith to approach them to organise a short self guided trip in Japan. From the start Eleni responded to my emails quickly and listened to what we wanted. She was flexible and nothing was too much trouble.
Having the self guide...

2

Generally good

Service rating : Generally things went well. We were told our documents would be waiting for us at our hotel. Someone forgot to send them, so we had to chase them. Overall though very pleased
Product : Loved our trip to Kyoto. Really excellent guide

5

Buena experencia

Buena organización
Excelente trabajo de Nhong y del Guia

5

Exceptional tour, exceptionally organized

Fabrice at Backyard Travel was a pleasure to work with, patiently tailoring a tour for us over several months. His recommendations were outstanding! The printed material, the app guide, the organization of the train and bus tickets, and the private guides were all first rate! The tour exceeded our...

5

Service rating : Unser Berater vor Ort in Tokio, Matthias Pellan, hat uns hervorragend betreut und war immer für uns da. Gerne immer wieder!
Product : Wir haben das Gefühl ein gutes Preis-Leistungsverhältnis bekommen zu haben.

5

Great Experience in Myanamar

Service rating : I used Backyard Travel for guide service in Bagan and Mandalay. The guide in Bagan was fantastic, showing me a lot of places I ask to see while also discussing the history of the area and the pagodas. The guide in Mandalay was similar and was willing to offer suggestions and work with my...

5

Service rating : I want to strong recommend Backyard Travel and certainly we will try another experiences with them.
Product : Very nice and well organized excursion!

 



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"WHEREVER YOU GO, GO WITH ALL YOUR HEART"

CONFUCIUS

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GENERAL INQUIRIES

[email protected]

PRESS INQUIRIES

[email protected]

LOCAL PHONE

+66 (2) 633 9074

INTERNATIONAL FREE PHONE

+800 2225 9273

Backyard Travel Head Office: Level 18, Park Ventures Ecoplex, 57 Wireless Road, Lumpini, Bangkok, Thailand 10330. Tel: +66 (0) 26339074

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