Backyard Travel

A company's services are best described by genuine unfiltered client feedback.

Reviews for Backyard Travel Tours have been compiled from genuine customer feedback in partnership with leading review service, Feefo. A closed invitation only platform, we guarantee every single review is matched to a genuine customer who has travelled with us.

We currently have 414 Client Reviews, of which 97% had a good or great time with us, and we hope you will be next!

DateScoreCustomer Comment
5

Organisation great.

Guide and driver friendly, helpful, informative.

5

Service rating : We loved planning our trip through Backard Travel. I was surprised by the effieciency of communication troughh email, the quick responses, attention to detail and taking my requests seriously. I appreciated suggestions as it was our first time to Japan. Matthias was courteaous at all...

5

Great trip to Vietnam!

They organized an amazing tour of Vietnam for us. We were two people and the tour was tailored to exactly what we wanted to see. We saw parts of Vietnam that we never would have found left to our own devices. Every detail was planned out and the hotels were excellent.

5

Wonderful guides, smooth travel execution.

Everything went smoothly according to plan, and all the guides were extremely friendly and helpful.

5

Service rating : I have used Backyard travel twice. They are very responsive, professional, reliable and just so easy and great to work with. I want them to expand their network so i can use them anywhere else in the world.
Product : Trustworthy, professionalism, responsiveness. They deliver what...

5

We would highly recommend Backyard Travel!

We found Backyard Travel via a Google search and took a chance. This turned out to be a wonderful decision. Our personal agent did everything she could to meet all our expectations. We changed several things along the way and we were quickly accommodated. All three guides were amazing, so very...

5

Thoroughly pleasant and recomendable experience

From the word go,I found their agent (fabrice) very obliging; replying immediately to all my concerns via email and also offered to chat via skypes to better understand our requirements in the planning of our trip .I was concerned about my wife who uses a crutch. Being a small group of 3 seniors (my...

5

Service rating : ottima organizzazione guide molto preparate e precise .hotels confortevoli
Product : corrispondente a quanto pianificato

5

Professional, Friendly, Reliable, Perfect!!

Service rating : We found Backyard Travel on line so it was a leap of faith to approach them to organise a short self guided trip in Japan. From the start Eleni responded to my emails quickly and listened to what we wanted. She was flexible and nothing was too much trouble.
Having the self guide...

2

Generally good

Service rating : Generally things went well. We were told our documents would be waiting for us at our hotel. Someone forgot to send them, so we had to chase them. Overall though very pleased
Product : Loved our trip to Kyoto. Really excellent guide

5

Buena experencia

Buena organización
Excelente trabajo de Nhong y del Guia

5

Exceptional tour, exceptionally organized

Fabrice at Backyard Travel was a pleasure to work with, patiently tailoring a tour for us over several months. His recommendations were outstanding! The printed material, the app guide, the organization of the train and bus tickets, and the private guides were all first rate! The tour exceeded our...

5

Service rating : Unser Berater vor Ort in Tokio, Matthias Pellan, hat uns hervorragend betreut und war immer für uns da. Gerne immer wieder!
Product : Wir haben das Gefühl ein gutes Preis-Leistungsverhältnis bekommen zu haben.

5

Great Experience in Myanamar

Service rating : I used Backyard Travel for guide service in Bagan and Mandalay. The guide in Bagan was fantastic, showing me a lot of places I ask to see while also discussing the history of the area and the pagodas. The guide in Mandalay was similar and was willing to offer suggestions and work with my...

5

Service rating : I want to strong recommend Backyard Travel and certainly we will try another experiences with them.
Product : Very nice and well organized excursion!

5

A dream vacation in Asia come true...just extraordinary !

Service rating : I received an extraordinary service from Joy Vienravee (my travel specialist). She was very involved and hence understood perfectly all my travel needs and preferences. My one month journey was perfectly planned by her, with fantastic Spanish speaking guides in every country and no...

4

Experience authentic Myanmar.

Service rating : Tour was well thought out and gave us the true Myanmar experience we were looking for instead of only typical tourist spots.
Product : Overall a great experience that we will remember for a lifetime. The guides were amazing and really knowledgeable. Some of the itinerary was too...

5

Temples, waterfalls and caves at Luang Prabang

Kai was a fantastic guide, with a great personality and lots of knowledge. The tour was well organised, and we were very well looked after throughout our stay. Kai went out of his way to make sure we had the best experience in Luang Prabang. The trip was tailored to our preferences, we traveled in...

5

Great team to see Bangkok with

The staff was great from planning our trip to working with us during our brief visit. The day tour of Bangkok as a local was perfect for getting a feel of the city and our guide was very knowledgeable and kept us on track yet allowed time to enjoy the city.

5

Amazing trip to Japan

Service rating : Our trip was amazing! Eleni did an excellent job of coordinating things with us, booking our trains and hotels and ensuring we had everything we needed. We thoroughly enjoyed are trip and would book again with Backyard Travel.
Product : Eleni did a great job making suggestions on...

5

Great team to work with.

Service rating : The staff was great from planning our trip to working with us during our brief visit. The day tour of Bangkok as a local was perfect for getting a feel of the city and our guide was very knowledgeable and kept us on track yet allowed time to enjoy the city.
Product : Good...

5

Perfect Honeymoon in Japan

Service rating : Backyard Travel created the perfect trip for our honeymoon. We absolutely loved Japan, and the trip was really enhanced by the personal tour guides provided by the agency. If you are going to Japan, work with Fabrice to set it all up, and ask for Keiko-san to take you around Tokyo...

5

Perfekt

5

Service rating : The guide and the driver came to our hotel on time. We learnt a lot from them, including the history & the culture etc.Although the trip to Kong Lor cave is a long journey, it is comfortable within the car with air-conditioned, drinking water supply and our funny & joyful guide.

4

Service rating : This was the second time using Backyard Travel. Our time was a great experience. The only reason why I have 4 stars is there was a discrepancy on the itenerary from what was given to me personally by our guide and what was given to us by the hotel. The time was off by 30 min and I...

5

ALMOST PERFECT

Service rating : Most of guides were really good, only one of them not so good, but the timing and service were as promised.
My only regret is that in our tour to kakku they didn’t make any reimbursement of the tour we didn’t take instead of the Kakku tour and we had to pay full fare. But in...

5

Service rating : Service was excellent. Worked with us to develop trip we wanted. Hotels appeared to be best available and everything was delivered as stated and on time.
Product : Laos is a beautiful country trying to catch up to 21 st century. I think it will change a lot in next few years. ...

5

Loved the service, will use again

Service rating : My sister and I recently traveled with backyard travel to Japan, and I must say everything went perfectly. They had planned every little detail, and they adapt to your budget. The guides were polite with very good English and they knew their subject. They answered every question about...

4

No single problem in the itinerary

Reliable and good advices.

5

Great company to use for your Asia travel.

Service rating : My husband and I have used Backyard Travel twice and they have done a fabulous job.
Product : Great job helping us plan a trip for a small group. Recommend using for all your Asia travel

4

Great experiences

We were really pleased with choice of hotels and guides in Thailand and Laos. We were somewhat disappointed by hotel and guide in Cambodia. Hotel was a bit commercial and the gudie's English was quite hard to understand although he was clearly knowledgeable.

4

Amazing Asia

Our tour was well planned and got us to all the highlights over a two month period visiting Thailand, Laos, Vietnam, Cambodia, Myanmar, Indonesia. By and large pacing was good, drivers good, guides a bit inconsistent but always lovely and committed to their individual countries and to showing us what was...

5

Best Travel Experience So Far

They say that is the land of the million elephants, we say it could be the land of a million experiences.
We would like to thank Hom for the amazing program in Laos that she helped us complete and the best guide ever, Bounta! In some problems that occured,such as luggage lost and bad weather, Hom...

4

Laos is Wow

Service rating : Hom Inthanousone was our travel consultant and all correspondance she was responsive and accurate. Backyard Travel worked seamlessly with the local guides on the ground to deliver a top quality tour. Our tour guide Pat, from Luang Prabang, who escorted us as well to Vientiane, was...

5

Extraordinary Experience

Service rating : We used Backyard Travel to arrange our 12-day private tour of Cambodia, in Dec 2017. Sitha Voir was our travel coordinator and she was responsive and accurate in all of her correspondence and arrangements. We traveled from Phnom Penh, to Oudong, to Battambang, to Siem Reap, even...

5

Service rating : We had a great time. Travel agent was organized and helpful when we had to make some last minute changes. The guides were knowledgable and pleasant as well.
Product : Everything went extremely smoothly throughout our stay.

4

We hebben een fantastische reis had in Thailand.
We zouden zeker nog reizen met Backyard Travel.

5

Inolvidable

Service rating : Su servicio ha sido excelente. Nos facilitó extraordinariamente nuestro viaje sin que perdiéramos independencia a la hora de decidir rutas y lugares a ver. Sus guías son fabulosas. Un valor añadido a ir solamente por tu cuenta. Es como ir con una amiga local. Totalmente recomendable para...

5

A wonderful amazing 3 day journey

Perfect organized. I travelled alone just with a driver and a guide and it was great. The guide told me a lot about the Tempels and the area but he also gave me perfect ideas for very special pictures. And whenever I want to make a stop or rest for a while it was possible. Even the planing of my 3days...

5

Wonderful service from Fabrice Barbin of Backyard Travel

Our travel planner for Japan, Fabrice Barbin was excellent in terms of knowledge and efficiency, not to mention patient with a difficult and demanding client like myself. He was always accommodating and eager to help me get the most out of our private tour. The guides were wonderful, and the drivers...

5

Most Amazing Trip

I recommend Backyard Travel 100% The guides were amazing, we felt a connection with each one of them so every time we left a place we felt we left a friend behind. Would definetely only use Backyard Travel for any other trip in Asia. Best experience I have had, and loved how easy they made everything...

4

My choice for customised vacations in Asia

Service rating : I have used Backyard travel for several family holidays to asian region countries. Service is always prompt and helpful, with lovely suggestions for unique experiences tailored to my specific requirements. The tour guides / drivers arranged are typically friendly and reliable each trip....

2

Good service but price seems a bit steep

Service rating : Hotel Selection is good. But wish they could breakdown their prices and be more transparent. Do not really know how much I am paying for each component. Also, when you give them a budget to work on, it is only for transport and hotel and maybe guide. Entry tickets to most of the...

5

Fantastically personalized service!

Service rating : Aey really listened to what what kind of people we were and what we were looking for in a trip, and built a customized travel plan just for us, with all of the logistics and details organized and taken care of. She was very quick to reply: We went back and forth a couple times, further...

5

Excellent and quick service

Matthias gave us excellent service. With a very short advance I contacted him for assistance regarding my arrival to Japan. He arranged everything quickly and professionally and advised us even about accomodation.
Great service!

4

Well organized.... okay experience.

Service rating : The service by backyard travel was excellent and well prepared. The overall tour was repetitive and boring for content, but this is more personal experience. Well organized.
Product : Not worth the cost; but due to the content of the trip, not the organization or guides. Guides...

5

Service rating : Good job communicating with us, and listening to what we wanted. Everything they set up worked as it should have
Product : wonderful trip, would recommend this company to everyone. They did a good job taking our suggestions, giving feedback, and working with us.

5

They did a great job building our vacation to our requests and desires. The guides were efficient, helpful and memorable.

5

A total excellent experience.

Service rating : The organization by email was perfect. I didn't need to phone. The politeness of the agent who wrote was extreme.
A total excellent experience.
Product : I only bought a pan (the pan was made in China!!!). That pan is to prepare a Japanese omelet. I bought postcards.

4

You were very relaxed and attentive to customers' needs.

 



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"WHEREVER YOU GO, GO WITH ALL YOUR HEART"

CONFUCIUS

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GENERAL INQUIRIES

[email protected]

PRESS INQUIRIES

[email protected]

LOCAL PHONE

+66 (2) 633 9074

INTERNATIONAL FREE PHONE

+800 2225 9273

Backyard Travel Head Office: Level 18, Park Ventures Ecoplex, 57 Wireless Road, Lumpini, Bangkok, Thailand 10330. Tel: +66 (0) 26339074

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Our local travel specialists are eager to discuss your tour ideas in their destinations. Just drop us a line.
Ask a Travel Specialist
Our local travel specialists are eager to discuss your tour ideas in their destinations. Just drop us a line.
What's your ideal vacation? Let us know and a Travel Specialist will be in touch within 12 working hours to start planning a tailor-made trip just for you.
Start Planning your Trip!
What's your ideal vacation? Let us know and a Travel Specialist will be in touch within 12 working hours to start planning a tailor-made trip just for you.
Start Planning your Trip!

 

 

Start Planning your Trip!
What's your ideal vacation? Let us know and a Travel Specialist will be in touch within 12 working hours to start planning a tailor-made trip just for you.
Start Planning your Trip!
What's your ideal vacation? Let us know and a Travel Specialist will be in touch within 12 working hours to start planning a tailor-made trip just for you.
Start Planning your Trip!
What's your ideal vacation? Let us know and a Travel Specialist will be in touch within 12 working hours to start planning a tailor-made trip just for you.
Start Planning your Trip!
What's your ideal vacation? Let us know and a Travel Specialist will be in touch within 12 working hours to start planning a tailor-made trip just for you.