Backyard Travel

A company's services are best described by genuine unfiltered client feedback.

Reviews for Backyard Travel Tours have been compiled from genuine customer feedback in partnership with leading review service, Feefo. A closed invitation only platform, we guarantee every single review is matched to a genuine customer who has travelled with us.

We currently have 374 Client Reviews, of which 97% had a good or great time with us, and we hope you will be next!

DateScoreCustomer Comment
5

Most Amazing Trip

I recommend Backyard Travel 100% The guides were amazing, we felt a connection with each one of them so every time we left a place we felt we left a friend behind. Would definetely only use Backyard Travel for any other trip in Asia. Best experience I have had, and loved how easy they made everything...

4

My choice for customised vacations in Asia

Service rating : I have used Backyard travel for several family holidays to asian region countries. Service is always prompt and helpful, with lovely suggestions for unique experiences tailored to my specific requirements. The tour guides / drivers arranged are typically friendly and reliable each trip....

3

Good service but price seems a bit steep

Service rating : Hotel Selection is good. But wish they could breakdown their prices and be more transparent. Do not really know how much I am paying for each component. Also, when you give them a budget to work on, it is only for transport and hotel and maybe guide. Entry tickets to most of the...

5

Fantastically personalized service!

Service rating : Aey really listened to what what kind of people we were and what we were looking for in a trip, and built a customized travel plan just for us, with all of the logistics and details organized and taken care of. She was very quick to reply: We went back and forth a couple times, further...

5

Excellent and quick service

Matthias gave us excellent service. With a very short advance I contacted him for assistance regarding my arrival to Japan. He arranged everything quickly and professionally and advised us even about accomodation.
Great service!

4

Well organized.... okay experience.

Service rating : The service by backyard travel was excellent and well prepared. The overall tour was repetitive and boring for content, but this is more personal experience. Well organized.
Product : Not worth the cost; but due to the content of the trip, not the organization or guides. Guides...

5

Service rating : Good job communicating with us, and listening to what we wanted. Everything they set up worked as it should have
Product : wonderful trip, would recommend this company to everyone. They did a good job taking our suggestions, giving feedback, and working with us.

5

They did a great job building our vacation to our requests and desires. The guides were efficient, helpful and memorable.

5

A total excellent experience.

Service rating : The organization by email was perfect. I didn't need to phone. The politeness of the agent who wrote was extreme.
A total excellent experience.
Product : I only bought a pan (the pan was made in China!!!). That pan is to prepare a Japanese omelet. I bought postcards.

4

You were very relaxed and attentive to customers' needs.

5

Good Job!! Well Done!!!

Both the driver and tour guide are great, they were both professional and on time.

The guide knows the area very very well

2

Not nearly worth the price.

Honestly, I did not think it was worth nearly what we paid Our tour guide took us to a place that was closed telling us it was the best time of day to see it. Well, we got stopped in the middle by the owner saying it was closed and all the guides should know it opens at 10:30. We were given answers...

5

Service rating : Hello Tam,
We would like to thank you for the great trip in lovely Vietnam.
We enjoyed from every moment , all the details were planed perfect by you include the guides (especially Yann), the drivers the hotels the cruise,
it was like a dream
So thank you that you knew...

5

Excellent experience with local culture immersion

Service rating : Very good planning and very good English speaking guide.
Product : Tought it was going to be more crowded but the travel agency did a great job managing it so we didn´t suffer it

5

Excellent planning and service

Service rating : An amazing, well planned out trip, with excellent guides and drivers. Every detail was taken care of.
Product : Amazing sights all around the country

5

Fabulous Travel company who read it right!!!

Service rating : We used Backyard travel on a recent trip to Japan. This was the first time that we have used this company and we found them to be amazing. We loved everything that they arranged for us. The transport arrangements were perfect, the guides were truly amazing and their choice of...

5

Excellent

Service rating : Excellent service, attention to details and tailor made schedules for your needs. The guides they work with were awesome, knowledgeable and flexible. Loved the experience overall.
Product : Excellent planning, flexible

5

Excelente servicio, muy recomendable

Service rating : Todas nuestras necesidades fueron atendidas: nuestros intereses, presupuesto, solicitudes especiales. Los guías asignados excelentes. La atención durante todo el proceso cordial y genuinamente interesada en ayudarnos. Hicieron nuestro viaje muy agradable y sencillo.
Product :...

5

Knowledgeable and Savvy

Service rating : Knowledgeable and Savvy,
Product : Helpful, Knowledgeable, Savvy.

5

Ottima organizzazione

Service rating : È la terza volta che utilizzo Backyard Travel per i miei viaggi in Asia e ho sempre trovato un'organizzazione eccellente sia in fase di preparazione del viaggio, sia durante il tour.
Product : Tour di West Java completo e accurato come proposta e gestione dei tempi.

5

Excellent service again -thank you.

Service rating : Excellent service on our second trip with Backyard. Our guides were helpful and informative again, prompt to meet us, and we had a fantastic time in Cambodia and Laos. We recommend Backyard travel to all our friends and look forward to traveling with them again soon.
Product : Trip...

5

the rustic simplicity in design and the remarkable landscape!

Service rating : Fabrice Barbin facilitated our two week first time visit to Japan, a trip which included Hokkaido. He was a pleasure to deal with, responsive and trust worthy.
Everything went smoothly and one guide, in particular, Ms. M. Endo was outstanding. Although, we mostly traveled from place to...

5

We , as a family of three (daughter age 14) took a 3 weeks trip in Indonesia. We have visited Central and East Jawa, Bali and Lombok. Stating from Yogyakarta, first and foremost was our guide Yudi. He was one of the highlights of our entire trip. Very knowledgeable, kind and friendly, he acted like a...

5

Höchst empfehlenswert

Optimale Organisation.
Freundlicher und kompetenter Ansprechpartner in Planungsphase.
Gute Lage und Qualität der Hotels.
Übersichtliche Zusammenstellung der Bahntickets.
Pünktliche und kompetente, freundliche Guides.

5

Great experience to explore lovely Myanmar with a great travel agent

Service rating : Very well educated guides. Excellent hotel selections. Very good and professional drivers. In 2 years (the summer of 2019) I am planning to visit Vietnam along with Cambodia and Laos. Backyard Travel will be the first travel agency I will contact in order to organize our tailor-made...

5

Extremely well organized and tailor made to fit our needs

Service rating : All extremely well organized and planned to perfection. Third time travelling with Backyard and will do so again.
Product : Easy and clear payment method

5

Service rating : Personalized attention to details and efficient and attentive customer service
Product : Truly enjoyable programme of visits

5

Friendly, professional and thoroughly recommended

Service rating : Friendly, professional service - from the moment I was met at the airport to the moment I left, Backyard travel left me feeling everything was totally under control. The guides were friendly and informative, and helped me make the absolute most fo my visit. I'll definitely use them next...

5

Excellent Luang PraBang Tour

Service rating : Guide assigned for our tour is professional - very knowledgeable on the places of interest we visited. Our tour was well organised and executed with good transportation logistics.
Product : Tour was purely private for two of us.

5

siamo rimaste molto soddisfatte per la capacità organizzativa

l'agenzia ha dimostrato perfette capacità organizzative ,non c'è stato alcun disguido e abbiamo potuto visitare Bali nel migliore dei modi. Ampia ,comoda e silenziosa la macchina di cui abbiamo usufruito ,ottimo l'autista, bravissima la guida Dila, che è sempre stato disponibile e che ha fatto di tutto per...

4

Service rating : Good communication prior to trip, updating our itinerary based on our requests,
Product : Trip and everything included was as described. We enjoyed the trip

5

Summertime in Japan!

I highly recommend Backyard Travel if you're thinking of planning a trip to Japan! Hotel accommodations were fantastic and centrally located making it easy for the members of my party to utilize public transportation. Our guides were very knowledgeable and provided us with a one of a kind experience. I...

4

Mostly Good

All arrangements were good. The hotel in Matsuyama was great, but the hotel in Himeji was not so nice. The Matsuyama hotel spoiled us as to what the rest of the experience would be like. Next time we'd need to understand hotel ratings more thoroughly, before choosing.

BY did a great job in...

5

Would definitely recommend to anyone!

Service rating : Everything was excellent! The itinerary was planned perfectly, everything was very well organized and the guides were excellent. I would definitely use Backyard Travel again :)
Product : The hotels were wonderful, the itinerary was planned perfectly and the guides were excellent!

5

Service rating : Excellent service. Very responsive and professional.
Product : Everything was excellent.

5

Would book with these guys again in a heartbeat!

Service rating : Both my mom and I said that if we ever go to Asia again, we will book with Backyard Travel.

I love the combination of guided days and self-guided days. It satisfied my desire for adventure with my mom's desire for, well, guidance. We never got lost, even though we didn't speak the...

5

Alt klappede !!

Service rating : Efter vi havde vurderet en række danske rejsebureauer besluttede vi selv at gå i gang med at bestille og planlægge vores ferie til Indonesien og Singapore. Sammen med Backyard kunne sammensætte præcis den rejse på Java vi ønskede. De var hurtige til at tilpasse, når vi fik nye ideer og...

5

Everything has been memorable and perfectly-organised

Service rating : Reviewed July 13, 2017
We just returned from our trip in Japan. This has been a very appreciated experience and services received were planned in advance and were significantly valuable.

Hotels were just top and booked upon our criteria of selection. Most of the time near...

5

We had a great trip. Would use BYT again!

Service rating : Planned a GREAT trip.
Lots of hands on activities (would have liked even MORE).
Wonderful hotels.
2 outa 3 guides were SUPERB.
Responsive to my needs/wants in the planning phase.
The warts:
•1 less than stellar guide
•1 hotel that was not as good as...

5

A very good operator and value for money

Service rating : Olivia delivered everything that was promised. It was a well thought our program for young adults in that it was interesting and action packed
Product : All hotels were good and authentic. The only disappointment we had was the Ombak on Gili T, as the room was supposedly deluxe,...

5

Amazing Two Week Tour!

Service rating : Everything about our two weeks in Vietnam was perfectly organized by Backyard Travel! The tours were fantastic and done by very knowledgeable guides! We learned so much about the very beautiful country of Vietnam!
Product : Even though the tour was private, the price was...

3

Good travel agency / "Bali's Culinary Landscape" tour not recommended

This is a combined review of two Backyard Travel tours in Indonesia:

1) A Javanese Journey: 4 stars
2) Bali's Culinary Landscape: 2 stars

Important to mention, I do recommend using Backyard Travel services. I wish that the details of the tours were more polished. My suggestion is...

5

The trip of a lifetime! Well-done Backyard Travel!!

Great hotels, guides, and choice of sights.

5

Amazing trip Koh Samui and Myanmar

Service rating : I been using Backyard Travel for 4 years now, this time went to Koh Samui and myanmar..... our guide and driver in Myanmar is amazing, knowledgeable, accommodate all things we need... the adventure trip is phenomenal, highly recommended
And not only that, I lost my wallet in Koh samui,...

4

no futher comment

5

China

Service rating : Patient, knowledgeable, trustworthy. Well worth the money, highly recommend.
Product : Patient, knowledgeable, highly recommend!

5

Amazing agents and an even better trip!

Service rating : Fabrice was amazing! He was so patient and knowledgeable about where we traveled, and our trip went off without a hitch! He's the best agent we've had so far and definitely hope to book again!
Product : Every part of the trip and the planning that went into it was seamless and...

5

Excellent assistance booking the trip and great tour guides!

5

Excellent Service, Incredible Tours!

Service rating : Our trip was so much better because of them! They were always willing to answer our questions and concerns, no matter what time it was. The tours were incredible, definitely would book them again, or recommend to friends + family.
Product : We absolutely loved all of the tours! It...

3

Good for groups, but for solo travellers too fixed.

Service rating : I booked an individual tour, but the itinerary, as I found out when I was on location, was the same like all the coach trips get. Fortunately together with the guides we made it then individual.
I really didn't like the fixed lunches. That works for big groups - but me as an individual I...

 



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"WHEREVER YOU GO, GO WITH ALL YOUR HEART"

CONFUCIUS

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GENERAL INQUIRIES

[email protected]

PRESS INQUIRIES

[email protected]

LOCAL PHONE

+66 (2) 633 9074

INTERNATIONAL FREE PHONE

+800 2225 9273

Backyard Travel Head Office: Level 18, Park Ventures Ecoplex, 57 Wireless Road, Lumpini, Bangkok, Thailand 10330. Tel: +66 (0) 26339074

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Our local travel specialists are eager to discuss your tour ideas in their destinations. Just drop us a line.
What's your ideal vacation? Let us know and a Travel Specialist will be in touch within 12 working hours to start planning a tailor-made trip just for you.
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What's your ideal vacation? Let us know and a Travel Specialist will be in touch within 12 working hours to start planning a tailor-made trip just for you.
Start Planning your Trip!

 

 

Start Planning your Trip!
What's your ideal vacation? Let us know and a Travel Specialist will be in touch within 12 working hours to start planning a tailor-made trip just for you.
Start Planning your Trip!
What's your ideal vacation? Let us know and a Travel Specialist will be in touch within 12 working hours to start planning a tailor-made trip just for you.
Start Planning your Trip!
What's your ideal vacation? Let us know and a Travel Specialist will be in touch within 12 working hours to start planning a tailor-made trip just for you.
Start Planning your Trip!
What's your ideal vacation? Let us know and a Travel Specialist will be in touch within 12 working hours to start planning a tailor-made trip just for you.